Technical Support Representative Rotating Shift

Our client is seeking a dedicated Technical Support Representative to join their team. As a Technical Support Representative, you will be part of the Customer Service and Technical Support departments supporting residential network troubleshooting and customer communication. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Technical Support Representative

Location:
Marshfield, MO

Pay Range: $23

Shift: Rotation : 7AM-3PM, 3PM to 11PM and 11PM to 7AM plus weekend shifts Must be available to work each shift for one month at a time after training completed.

What's the Job?

• Promote excellent customer-oriented services by assisting residential customers with their network issues
• Develop troubleshooting skills for residential networks and resolve trouble tickets efficiently
• Create trouble tickets for alarms and notify appropriate personnel of issues
• Keep all tickets updated and inform customers and management of progress and resolutions
• Monitor emails for customer issues, recognize trends, and escalate as needed

What's Needed?

• High School Diploma or Equivalency
• Prior IT experience, Networking and/or IT Support in communications and customer service preferred
• Strong phone and verbal communication skills required
• Ability to multi-task, prioritize, and manage time efficiently
• Comfortable using monitoring tools, ticketing systems, and diagnostic utilities
• Marshfield Area Resume with recent work history required

What's in it for me?

• Opportunity to develop technical troubleshooting skills in a supportive environment
• Engage in a dynamic role supporting residential customers
• Work with a dedicated team committed to service excellence
• Gain valuable experience in network support and customer communication
• Join a company that values diversity and professional growth

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.