Program Manager

Location: Guam

## Program Manager Apply locations:
NCTS Guamtime type:
Full time posted on:
Posted Todayjob requisition :
JR100194

Source is looking for a
** Program Manager
** to join our company in Guam!
** Responsibilities:
*** Determines key objectives, milestones, time frame, funding limitations, procedures for accomplishing project, and allotment of available resources to various phases of project.
Confers with project staff to outline project plan and to assign duties, responsibilities, and scope of authority.
* Integrates the implementation process to maximize resource utilization and client/end-user satisfaction.
* Directs and coordinates activities of project personnel to ensure project progresses on schedule and within prescribed standards.
* Tracks, follows up, and supports all requests through to completion, advising all involved parties when a request is complete.
* Seeks to identify opportunities for efficiency, cost savings, and control improvements in the process, and implements such improvements whenever possible.
* Follows implementation and documentation approval process, ensuring secure implementation compliance. Complies with all audit, regulatory, and compliance directives.
* Perform site surveys, collect customer’s requirement, develop, and submit design plans and cost estimates. Contractor shall perform research and site surveys to develop planning data for telephone switching and Optical Transport System hardware upgrades and expansion for network growth, improvement, and modification.
* Provide cable maintenance management on all inside and outside plant copper and fiber optic cables used at USNHG campus. Contractor shall maintain up-to-date cable records to include cable type, end terminations, count, pair and strand usage and status. Contractor shall perform preventive and corrective cable maintenance.
* Perform and/or assist in the following team tasks:
* Help Desk:
Provide Help-Desk on a 24-hour, 7-days a week basis. Provide technical support services including telephone switching and optical transport hardware repairs and replacement for failed circuit card and/or components, replacement of customer’s BCO premise equipment, and repair of defective infrastructure cables and wiring.
* Provide BCO equipment sustainment and on-site technical support to the USNHG telephone system. Escalate trouble tickets to Tier II/III Original Equipment Manufacturer (OEM) Help-Desk and/or software engineering support if Contractor cannot resolve critical service issue.
* Trouble Tickets and Resolution Standards:
Document and respond to all trouble tickets received from USNHG Telephone Control Officer (TCO), USNHG telephone customers, as well as customers outside USNHG campus. Trouble tickets will be prioritized in accordance to NCTS Guam telecommunications service restoration criteria.
* Respond on all routine trouble tickets within 2 days during normal business hours (Monday through Friday, 07:30 to 16:30).
* During weekend (Saturday and Sunday) and all Federal Holidays, Contractor shall respond on routine trouble tickets within the next 2 business days.
* Respond to PRIORITY A and emergency trouble tickets within ninety (90) minutes during normal business hours and within four (4) hours during weekend and holidays.
* Resolution of PRIORITY A trouble tickets shall be within 4 hours of receipt of request. Should the resolution not be able to be resolved within the set timeframe due to the type and level of the hardware and software anomaly conditions, the Contractor will report the conditions to the NCTS COR listed on Page 1 herein.
* Resolution to routine trouble tickets shall be within 4 working days. Contractor shall continue troubleshooting until problem is resolved.
* BCO Customer Service: USNHG TCO is required to submit Communications Service Request (CSR) to NCTS for all required telephone services. NCTS Guam shall process CSR within 8 hours upon receiving CSR from USNHG TCO during normal business hours.  NCTS shall complete CSR work requirements within five (5) business days.
* Perform telephone Move, Add, Change (MAC) actions to include all labor and materials required to accomplish telephone service request.…