Technology Alignment Manager

Why GFI? GFI Digital is an industry-leading provider of office technology solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified communications, we make technology simple and impactful for our clients. Our success is driven by our people, and we’re committed to creating an environment where employees can grow, learn, and build long‑term careers.

If you’re looking for a company that truly cares about its people, and its customers, GFI Digital is for you!

As a Technology Alignment Manager, you’ll manage technology alignment for a variety of clients. You’ll closely collaborate with stakeholders to deeply understand their business needs, ensuring that technology aligns optimally to support their objectives. Through regular on‑site visits, you’ll maintain client environments, nurture strong relationships, oversee their technology needs, perform maintenance tasks, and analyze past support tickets to streamline processes and reduce support hours through automation.

Working with the vCIO and Project Manager, you’ll help develop solutions, ensuring project success. Thorough documentation of client environments will facilitate efficient issue resolution. This position will also serve as an escalation point for support issues that cannot be resolved by the support team.

In addition to the specific duties and responsibilities outlined in this position description, the incumbent is expected to accept and undertake any necessary tasks and responsibilities as assigned. This may include but is not limited to adapting to emerging priorities, contributing to cross‑functional projects, and providing support to other areas of the organization as required.

• Conduct regular on‑site visits to clients to maintain strong relationships, address any emerging needs or concerns and maintain client environment.
• Maintain a comprehensive overview of each client’s environment, ensuring all systems are up‑to‑date and operating efficiently.
• Review past support tickets to identify recurring issues and develop strategies to reduce support hours through automation or targeted training.
• Collaborate closely with business stakeholders to understand their strategic objectives and technology needs, aligning our services to meet these goals effectively.
• Perform a comprehensive Technology Alignment survey regularly, thoroughly assessing each client’s environment from top to bottom.
• Identify opportunities for technology‑driven innovation and improvement, keeping our clients at the forefront of technological advancement.
• Assist the vCIO and Project Manager in solution development, including creating statements of work and Work Breakdown Structures to ensure project success.
• Document client environments thoroughly to provide the support team with all necessary information for efficient troubleshooting and issue resolution.
• Take an active role in the Technology Standards Committee, contributing to the development of standards tailored to our clients’ needs.
• Maintain accurate and detailed time and notes in the PSA and ITGlue.
• Act as the escalation point for support issues, available both during and after standard business hours.
• Stay informed about emerging technologies and industry trends to continuously improve IT support services and processes.
• Work with the Onboarding Manager and complete any outstanding onboarding items within two weeks post‑onboarding.

• Associate’s Degree (AA) or equivalent from a two‑year college or technical school in Computer Science, Information Technology or related field.
• Minimum 5 years’ experience in IT engineering.
• Minimum 5 years’ experience with Microsoft technologies such as Windows Server, Active Directory, Microsoft 365, and Azure.
• Minimum 5 years’ experience with server virtualization technologies (VMware, Hyper‑V).
• Minimum 5 years’ experience with networking technologies, including LAN, WAN, VPN, and wireless.
• Minimum 5 years’ experience with backup and disaster recovery solutions.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong…