IT Services Mid-Level Technician

Acumen Consulting in Richmond Heights, MO is looking to hire a full‑time IT Services Mid-Level Support Technician to work on a team providing innovative solutions and exceptional technology support to clients and maintaining their network systems.

This IT Services Mid-Level Technician position earns competitive compensation depending on experience. We provide stellar benefits, including medical, dental, vision, short‑term disability, long‑term disability, life, supplemental insurance, paid time off (PTO), paid holidays including floating holiday, a health savings account (HSA), a dependent care flexible spending account (FSA), an employee assistance program (EAP), mileage reimbursement, job training, and fun social events.

As an IT Services Support Technician, you have the vital role of supporting client needs and ensuring their technology works for them. With careful attention to detail and an understanding of hardware, operating systems, business networks, printers and office technology, you use our Professional Services Automation platform to maintain, track and document client support services and make sure their IT systems are operating effectively and client projects are delivered with excellence.

As an IT systems problem‑solver, you capably troubleshoot and resolve issues with technology and keep up to date with cutting‑edge technologies. You demonstrate excellent customer service skills as you communicate with users to understand their support needs and assist clients with staying productive in their day‑to‑day work.

Your thorough knowledge of hardware, software, and technology tools allows you to efficiently troubleshoot and resolve issues, ensure security for users and systems, and help set up clients technology needs. Our team appreciates your team‑oriented attitude as you helpfully talk to customers, document service tickets and keep clients productive. You also coordinate with vendors and other team members to keep client operations flowing smoothly.

Committed to continual improvement, you research new technologies and recommend practices to our chief financial officer to increase efficiency.

• 2+ years of IT experience
• An IT Certification such as Network+ or Google IT Support
• Proficiency with computers, networks, and printers

• 365 Management
• Fortigate Configuration
• Mail Flow Troubleshooting
• SharePoint management
• Desktop and User Support
• IP Routing
• Powershell
• VLAN Configuration
• Workstation Setup
• DNS, DHCP
• Windows Support
• M365 Licensing
• EDR Remediation
• MDR (365) Remediation

This IT Services Technician position has a schedule of Monday - Friday, 8 am - 5 pm. This job has an on‑call rotation and may require work during non‑business hours to ensure clients' needs are met.

Location:

63117

Salary: $50,000 - $70,000 per year