Service Desk Analyst

Insight Global is seeking a Support Desk Specialist IV to support a Telecom Company
! This opportunity is based out of Maryaldn Heights, MO
, and will be on site 5x a week. Additionally, this opportunity offers quick one and done interviews, competitive rates (ranging from $19-22/hr. based off of years of experience) and there is lots of stability and room for growth, as this is a long term extending contract with a reputable company.

Let me know if this is something you would be interested in hearing more about and I would be happy to tell you more about the position!

• Ability to work on a W2 basis without sponsorship
• Ability to work on site in Maryland Heights, MO 5x a week
• 2+ years in IT support / service desk / help desk environment
• Hands‑on experience providing Level 1 / first‑line support via phone, email, and chat
• Strong troubleshooting skills across hardware, software, and basic network issues
• Experience using ticketing systems and writing clear technical notes/documentation
• Broad knowledge of Windows/macOS, common applications, desktops/laptops, printers, and networks

• Provides first level support for all end-users via telephone, email or chat. Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when appropriate. Write concise, informative service tickets. Follow up on all tickets in a timely manner and pursue issues through resolution. Requires experience using ticketing systems and writing technical support reports and documentation. Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.
  
  10+ years of experience.