Sr Operations Engineer

Job Description Summary

Responsible for supporting and maintaining multiple user- and customer-facing applications and related data processing platforms and services. Ensures the user-facing business applications are consistently available, highly performant, and meet customer needs.

• Execute day‑to‑day application maintenance, processing and user support.
• Respond to and delegate support cases from application customers.
• Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalates appropriately.
• Drive customer communication during critical events and lead retrospective meetings.
• Improve support team quality, knowledge, and training to drive higher customer satisfaction.
• Investigate root causes and implement learnings or improvement opportunities.
• Lead projects that improve customer experience, application processes, or performance with minimal guidance.
• Assist and own the preparation of end‑user support documentation and knowledge base.
• Proactively plan for upcoming changes.
• Provide mentorship and guidance to team members.
• Inform and train all support teams on new or changed processes and services, and enforce operational process rigor.
• Collaborate with cross‑functional stakeholders.
• Ensure support team readiness and availability.
• Investigate automation opportunities for self‑service end‑user support.
• Manage and lead the enhanced service collaboration of vendor and in‑house support technology teams.
• Partner with product service owners on new service introductions, change, and transition to operations.
• Manage and drive supplier relationships, reviewing innovative ideas and reducing the need to escalates to vendors.

• Bachelor’s degree from an accredited university or college with a minimum of 2 years of professional experience.
• Associate’s degree with a minimum of 5 years of professional experience.
• High School Diploma with a minimum of 7 years of professional experience.
• Military experience is equivalent to professional experience.

Legal authorization to work in the U.S. is required. The company will not sponsor employment visas.

• Experience with the product.
• Understanding of technical direction and concept application.
• Familiarity with functional requirements gathering.
• Awareness of technical standards and concepts for project work.
• Interest in current and emerging technologies demonstrated through training, experience, and industry activities.

• Understanding of cross‑functional concepts that impact the organization.
• Aware of business priorities and organizational dynamics.

• Coach and mentor team members.
• Familiarity with costing of hardware and software components.
• Deliver tasks on‑time and within budget, aligning with architectural goals.
• Identify and raise issues, risks, and benefits.
• Participate in change initiatives by implementing new directions and providing feedback.

• High energy and enthusiasm for thriving in a rapidly changing environment.
• Demonstrated customer focus; evaluates decisions through the customer’s eyes and builds strong relationships.
• Change‑oriented; actively generates process improvements and champions change initiatives.
• Ability to work with global teams, act independently and as part of a team.
• Apply values, policies, procedures, and precedent to make timely routine decisions.
• Open‑minded to new perspectives or ideas, considering different or unusual solutions when appropriate.
• Resolve day‑to‑day strategy implementation issues.
• Escalate issues that impact the client or strategic initiatives.
• Strong analytical and problem‑solving skills; communicates clearly and evaluates information to make decisions; anticipates obstacles and plans solutions.

Note:

The U.S. job requires a minimum number of years’ experience. The job address specifically references the need for U.S. export‑controlled information. Employment is contingent upon being a U.S. person (citizen, lawful permanent resident, granted asylum or refugee status).

GE Aerospace is an Equal Opportunity Employer. Employment decisions will be made without regard to protected characteristics such as race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, or veteran status.