Telephony Test Engineer

Location: Louisiana

Responsibilities for this Position

Location:

Any Location / Remote

Full Part/Time:
Full time

Job Req: RQ222491

Type of

Requisition :

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other

Required:

BI Full 6C (T4)

Job Family:

Professional Engineering

Job Qualifications:

Skills:

Test Case Design, Testing, Test Plans

Certifications:

None

Experience:

2 + years of related experience

US Citizenship

Required:

Yes

Job Description:

Transform technology into opportunity as a Test Engineer pe what's next for mission-critical government projects while shaping what's next for your engineering career.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Test Engineer, the work you'll do at GDIT will be impactful to the mission of our customers. You will play a crucial role in:

* Design, develop, and implement test plans, manual test scripts for ACD, IVR, and IVA call flows

* Validate routing logic, queue behaviors, agent workflows, and transfer scenarios

* Test speech recognition, NLP-driven interactions, and conversational AI flows

* Perform functional, regression, integration, and end-to-end testing across multiple platforms (telephony, CRM, backend services)

* Analyze logs, call traces, and telephony events to identify defects and root causes

* Collaborate with developers, business analysts, and operational teams to refine requirements and support defect resolutions

* Support UAT cycles and production validation during releases

* Document test results, defects, and testing evidence clearly and accurately

* Recommend improvements to call flows, user experience, and overall system performance

WHAT YOU'LL NEED TO SUCCEED

Bring your engineering expertise along with a drive for innovation to GDIT. The Test Engineer must have:

Education:

Bachelor of Science

Experience:

2+ years of related experience

Required Skills:

* Experience testing ACD/IVR/IVA systems (e.g., Genesys, Avaya, Amazon Connect, NICE CXone, Cisco, Nuance, or similar)

* Experience with telephony call routing, SIP, CTI, and speech recognition technologies

* Strong analytical and problem-solving abilities with comfort interpreting call logs, traces, and backend service interactions

* Experience using test management tools (Jira, Service Now Test Management)

* Exposure to telecommunications and/or VoIP environments and protocols

Security clearance level:
Must be able to pass a background check to obtain a position of Public Trust

US Citizenship Required

Location:

Remote

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities

Support:
An internal mobility team focused on helping you achieve your career goals

Rewards:
Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Flexibility:
Full-flex work week to own your priorities at work and at home

Community:
Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

The likely salary range for this position is $75,650 - $102,350. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

GDIT typically provides…