Senior Partner Solutions Architect

Ready to be a Titan? Our Business Development organization is a highly strategic team responsible for assessing, validating, building, and launching new business opportunities to accelerate growth at Service Titan while making a meaningful impact to our customers. We have driven exponential revenue growth and will continue to play a key role in 2026 and beyond.

As part of this team, we are seeking a Supply Chain Senior Partner Solutions Architect to play a foundational role in building and scaling our supply chain partner ecosystem. This highly technical, senior-level role focuses on enabling suppliers, OEMs, retailers, and distributors to integrate with Service Titan.

• Partner with the Supplier Channel Manager to evaluate inbound interest from suppliers and distributors, including live demonstrations of Service Titan functionality and supply chain integration capabilities.
• Field technical questions about Service Titan's API surface area and outline integration pathways for prospective partners.
• Assess partner technical readiness and recommend integration approaches appropriate to their architecture and use case.

• Own the technical journey for supply chain partners from pre-build through general availability, including catalog, real-time pricing, availability, and procurement integrations.
• Support enhancements to existing integrations with strategic supply chain partners.
• Provide hands-on API support— including credentialing, setup, and troubleshooting — for partners operating on V2 and V3 APIs.
• Support new location go-lives and catalog upload configuration for partners in production.

• Develop and maintain deep expertise in Service Titan's supply chain API footprint and middleware templates.
• Advise partners on what to build, how to build it, and which integration patterns best serve their business workflows.
• Review partner solution architectures and integration plans, proposing scalable, secure, and maintainable approaches.
• Support partners via hands-on troubleshooting using tools such as Postman; debug API requests and guide remediation.
• Work directly with both suppliers/OEMs/distributors and the system integrators that help those partners connect to Service Titan.

• Lead the technical certification process for supply chain partner integrations prior to marketplace or production publication.
• Validate integrations against functional, security, performance, and compliance standards.
• Communicate structured, actionable feedback to partners and track remediation progress through to resolution.

• Collaborate with Technical Writers and R&D to build and maintain a repository of developer assets — integration guides, Postman collections, middleware templates, and reference architectures — that enable partners to build more autonomously.
• Contribute to the development of automation tooling to streamline pre-GA processes and scale onboarding efficiency.

• Serve as a senior escalation point for Financial Specialists and Integration Specialists supporting live supply chain integrations.
• Triage and resolve complex inbound partner technical issues; document and report bugs to Engineering with appropriate context.

• Conduct ongoing API gap analysis — identifying missing endpoints or required enhancements to support supply chain integration use cases.
• Liaise between Service Titan Product, Engineering, partners, and customer users to surface opportunities to differentiate integration solutions and improve adoption.
• Translate partner and customer feedback into actionable product requirements and roadmap input.
• Partner with Channel Management, R&D, and Enablement teams to keep internal stakeholders informed on new features, and deliver technical education externally to the partner community.

• Deep, hands-on experience with RESTful APIs — design, testing, debugging, and documentation.
• Strong working knowledge of supply chain domain concepts…