IT Network Systems Engineer

The Village is accredited by the International Commission on Accreditation of Rehabilitation Facilities (CARF) for its Adoptions, Foster Care, Mental Health, Wraparound, and Drop-In Center services. We deliver evidenced-based behavioral health services to children, youth and adults, and has long been at the forefront of culturally sensitive foster care and adoption services.

We are seeking a highly skilled and experienced Systems Engineer to join our IT team. As a Systems Engineer, you will be responsible for providing technical support and assistance to end-users, resolving complex IT issues, and ensuring the smooth operation of our IT infrastructure. If you have a strong background in IT support, excellent problem-solving skills, and a passion for delivering exceptional customer service, we want to hear from you.

We offer competitive compensation packages, opportunities for professional growth, and a supportive work environment. Join our team today!

The IT Support, Systems Administration & Network Infrastructure Engineer is responsible for providing comprehensive technical support, systems administration, infrastructure deployment, and IT operations across multiple organizational locations. This role combines hands‑on IT support, user administration, systems configuration, hardware deployment, networking, and project implementation responsibilities with enterprise infrastructure modernization initiatives utilizing Cisco Meraki technologies and cloud‑based business systems.

• Bachelor's degree in information technology, Computer Science, Network Engineering, or related field preferred.
• 3+ years of experience in IT support, systems administration, or infrastructure deployment.
• Hands‑on experience with Cisco Meraki solutions.
• Experience administering Microsoft 365, Entra , and cloud‑based applications.
• Strong troubleshooting, communication, and organizational skills.

• Cisco Meraki Solutions Specialist
• CompTIA Network+
• Microsoft 365 or Azure Certifications
• ITIL Foundation Certification

All of the responsibilities listed below are considered essential functions of this position. Additionally, this position is expected to ensure that the core operating values and the strategic direction of the agency are adhered to.

• Review, prioritize, and respond to incoming IT support tickets.
• Follow up on unresolved or outstanding technical support issues.
• Provide onsite IT support at multiple organizational locations including LC, HP, Coldwater, and Chatsworth.
• Troubleshoot hardware, software, connectivity, printing, and user access issues.
• Conduct meetings with IT leadership regarding escalated tickets, infrastructure concerns, and ongoing projects.
• Provide technical assistance and guidance to staff regarding IT systems and applications.

• Participate in project kickoff meetings to define technical requirements, project timelines, and deployment strategies.
• Coordinate with project managers, vendors, contractors, and client representatives.
• Document project activities, technical configurations, and implementation milestones.
• Provide project status updates and assist with project closure documentation.
• Ensure successful delivery of IT infrastructure and operational projects.

• Configure, deploy, and support Cisco Meraki wireless access points, firewalls, and networking hardware.
• Configure VLANs, ACLs, NAT rules, SD‑WAN, site‑to‑site VPNs, and SSL VPNs.
• Implement Microsoft Entra e Sign‑On integrations.
• Conduct wireless connectivity testing and troubleshooting.
• Perform firewall installations, cutovers, and connectivity validation.

• Configure and maintain Zoom and Zoom Workspace Reservation systems.
• Configure Air Access Badge Control systems.
• Configure and support Paper Cut Hive print management services.
• Maintain and troubleshoot the Sys Aid ticketing system.
• Maintain credentials and documentation within IT Glue.

• Create user accounts and provision access for new hires.
• Conduct new hire IT…