Customer Success Manager-Asset Manager

Location: Maryland Heights

** Why WWT?*
* At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

** Why should you join the Customer Experience - Software Lifecycle team?*
* WWT's CX - Software Lifecycle team is focused on our customers first, partnering with them to ensure we understand their goals, then applying the efforts necessary to achieve those goals.  It is a rewarding way to ensure that our relationships continue foster quality business outcomes and our customers view us as their strategic advisors.

CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue.  Customer Experience has become a key driver to ensuring that any customer who commits to a contract with a vendor sees success and continues to renew that business.

** What will you be doing?*
* World Wide Technology (WWT) is seeking a Customer Success Manager (CSM) - Asset Manager to support and lead customer-facing asset management, licensing operations, and customer success activities associated with Enterprise Agreements (EA), subscription-based software programs, and large-scale technology environments, with an initial focus on Cisco ecosystems within Federal and Public Sector customers.

This role serves as a hands-on asset management and customer success resource responsible for maintaining accurate customer hardware, software, entitlement, and licensing data while driving operational alignment, customer adoption, and strategic value realization across the software lifecycle. The position combines deep operational ownership of asset and licensing management with the customer engagement, analytics, and cross-functional coordination responsibilities of a Customer Success organization.

The CSM - Asset Manager acts as a trusted advisor to both customers and internal stakeholders by validating and reconciling complex licensing and deployment data, translating findings into actionable insights, and supporting broader Customer Success strategies in partnership with aligned Customer Success Managers (CSMs), account teams, OEM partners, and program leadership.

This role is heavily focused on operational execution, asset visibility, licensing accuracy, customer readiness, and data-driven analysis within highly scrutinized Federal and Public Sector environments that demand precision, responsiveness, accountability, and strong executive communication. The ideal candidate is highly analytical, operationally disciplined, customer-focused, and comfortable operating in a fast-paced, high-visibility, and evolving environment with shifting priorities, operational complexity, and varying levels of ambiguity.

** To be successful in this role you should:*
* + Be able to…