Operations & Program Support Analyst

Job Title: Operations & Program Support Analyst (Analyst II)

Classification: Analyst II

Salary: $6,031.00 – $7,547.00 per Month (New to State candidates hired into minimum salary).

Job Type: Permanent, Full Time

Location: Office-based (minimum 4 days per week).

• Provide analytical and technical support of increasing complexity to the Audit Division under the direction of an Administrator I in Data Analytics and Innovation Section.
• Assist the division with long-range planning, strategies and evaluation measures.
• Act as a liaison between Audit and other business areas to support models, mainframe applications, web pages, business tools and operational processes.
• Assist Data Scientists with data models and reports for assigned business area within the Audit Division.
• Research, evaluate and document available data sources and use reporting and analytic tools to support and enhance data analytics.
• Serve as a resource to areas throughout the department including the Technology Service Division.

• Meet the minimum qualifications listed in the class specification for Analyst II level.

• Working knowledge of Franchise Tax Board's Audit organization, operations, Personal Income Tax (PIT) and Business Entity (BE) tax laws, or similar experience.
• Ability to interpret and apply tax laws to operational models.
• Knowledge of FTB systems such as Taxpayer Information (TI), Business Entities Tax System (BETS), Taxpayer Folder (TPF), Case Management (CM), Tableau, or other similar systems.
• Knowledge of FTB enterprise modeling tools, data sources, and data structures, or similar knowledge.
• Knowledge of FTB Enterprise Intake process, Azure Dev Ops Server (ADOS), or other similar systems.
• Experience with application development and Software Development Life Cycle (SDLC) process.
• Experience with data exchange, modeling, and reports.
• Ability to write and review business requirements for Audit systems of work.
• Ability to conduct root cause analysis and communicate findings.
• Ability to analyze and evaluate situations, draw sound conclusions, and determine and implement an appropriate course of action.
• Ability to partner effectively with internal and external stakeholders, providing relevant and valuable input.
• Ability to work independently and in a team environment to achieve intended results.
• Ability to serve as a resource for audit program management on special projects requiring independent action, departmental perspective, and effective decision-making.
• Ability to communicate effectively, orally and in writing, in a clear and concise manner.
• Ability to independently plan, prioritize, and organize assignments within tight time frames or competing deadlines.
• Ability to creatively develop alternatives and recommend innovative solutions using strong analytical and research skills.
• Strong interpersonal skills and the ability to work effectively both independently and in a team environment on various projects and special assignments.
• Strong organizational skills, including the ability to multitask and adapt to changing priorities.
• Ability to effectively present ideas and information, both verbally and in writing.
• Ability to maintain a positive attitude and good work ethic.
• Proficient in Microsoft Office (Word, Excel, SharePoint, PowerPoint, Visio) and Adobe Acrobat Professional.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability, exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.