Operations Development Specialist

Operations Specialist

The Operations Specialist plays a key role in creating a seamless, high-performing employee experience by aligning workplace environment, tools, technology, and processes with the needs of our people and business. This role goes beyond traditional operations by proactively identifying opportunities to improve how work gets done, removing friction for employees, and ensuring our teams are equipped, supported, and set up for success.

This role is essential in ensuring our people can focus on what they do best. By removing barriers, improving systems, and enhancing the overall workplace experience, the Workplace Operations Specialist helps drive productivity, engagement, and organizational success.

Process Improvement & Experience Design

• Evaluate current workflows and identify opportunities to improve the employee experience
• Develop and implement simple, scalable processes that increase efficiency and clarity
• Maintain a strong understanding of the "current vs. ideal" state of workplace operations

Tools, Technology & Enablement

• Partner with teams to understand needs and identify tools or solutions to improve efficiency
• Lead onboarding and training for workplace tools, systems, and resources
• Support basic troubleshooting of technology and coordinate with IT partners as needed
• Stay informed on emerging tools and technologies to keep the organization forward-thinking

Employee Support & Problem Solving

• Serve as a go-to resource for employees regarding workplace needs, tools, and resources
• Diagnose and resolve issues by identifying root causes, not just symptoms
• Build strong relationships across teams to anticipate needs and enhance support

Innovation & Continuous Improvement

• Bring forward new ideas that improve workplace experience, efficiency, and engagement
• Test, learn, and iterate on new approaches to how work gets done
• Foster a mindset of curiosity and continuous learning

Workplace & Facilities Experience

• Maintain and enhance physical work spaces to reflect company culture, brand, and functionality
• Ensure facilities are safe, organized, and optimized for productivity and collaboration
• Proactively identify and address space-related needs and improvements

Idea Candidate Skills

• Strong problem-solving skills with the ability to think critically and proactively
• High level of empathy and a service-oriented mindset
• Ability to communicate effectively and train others on tools and processes
• Organized and process-driven, with attention to detail
• Comfortable navigating technology and learning new systems
• Ability to manage multiple priorities and adapt in a fast-paced environment

Qualifications

• Experience leveraging AI tools to increase office proficiency and productivity
• Hub Spot experience preferred but not required
• Bachelor's degree in Ag Education, Sales Enablement, or a related field (or equivalent experience) preferred

What Success Looks Like

• Employees feel supported, equipped, and able to do their best work
• Workplace environments are functional, engaging, and aligned with company culture
• Tools and systems are effectively adopted and utilized across teams
• Issues are resolved quickly and root causes are addressed
• Continuous improvements are made to enhance efficiency and experience