Business Systems Analyst

Job Summary

OPN is looking for a Business Systems Analyst to join our dynamic team. As a Business Systems Analyst focused on building healthcare management platforms, you will act as a liaison between business stakeholders and the technology team. You will translate business needs into functional requirements and ensure that our software and services meet high standards of quality and meet user expectations.

• Develop a deep understanding of OPN’s business processes and technology platforms.
• Craft well-constructed technical user stories based on business goals, developer feedback, and personal expertise.
• Prioritize and manage feature backlogs and maintain monthly and quarterly development roadmaps.
• Participate in the QA of new features to ensure they meet quality standards and user expectations.
• Coordinate User Acceptance Tests with stakeholders and end-users.
• Promote end-user adoption of new features and platforms.
• Work together with OPN’s data analytics team to build a robust reporting and analytics platform.
• Develop and nurture relationships with internal and external stakeholders.
• Serve as a subject matter expert on functional aspects of OPN’s technology platforms.
• Gather and analyze data points to determine how products are performing and where they can be improved.
• Maintain documentation regarding various projects, processes, and operations.
• Assess and recommend options for business process improvements.

• Ability to effectively communicate with key stakeholders.
• Experience translating end-user business requirements and processes into functional and technical specifications.
• Resourcefulness and ability to devise creative solutions to business problems.
• Excellent communication and leadership skills.
• BA/BS in MIS, Computer Science, Business or equivalent working experience.
• At least 2 years of experience in the healthcare industry.
• Excellent communication and interpersonal skills (listening, verbal and written).
• Ability to work independently, follow through on assignments, and adhere to timelines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to lift and carry up to 30 lbs.
• Must be organized, detail-oriented, and able to multi-task and prioritize in a fast-paced environment.
• Must have exceptional customer service skills.

Excellent written and oral communication skills.

• Must be able to talk, listen and speak clearly on telephone.
• Ability to manage priorities and workflow.
• Ability to work under stress, with interruptions and deadlines.
• Ability to think logically in following procedures and instructions.
• Highly organized with attention to detail.
• Excellent interpersonal skills and willingness to work as part of a team.
• Proficient with Microsoft, Excel, Word, Adobe and related software.
• Ability to maintain confidentiality while working with patient medical information.

All employees, in performing their respective tasks and duties, are expected to perform quality work within the deadlines with or without direct supervision; interact professionally with other employers, customers, and suppliers, work effectively as a team contributor on all assignments, and work independently while understanding the necessity for communicating and coordinated work efforts with other employees and organizations.

Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.

Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.

Writes clearly and informatively, edits work for spelling and grammar; able to read and interpret written information.

Exhibits objectively and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.

Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively to customers or employees of organization.

OPN supports a healthy work life balance and provides a comprehensive benefits package.