Technical Support Specialist

Job Summary

Medline has an immediate opening for a Technical Support Specialist at our Shreveport, LA location on a hybrid basis. This person will apply a basic understanding of our products, both internally manufactured and distributed, to provide technical support to issues or questions from sales representatives, customer service representatives, quality complaint investigators, or consumers.

• Ensure all incoming customer/sales requests (via phone or e‑mail) are reviewed, resolved, or passed to the appropriate group by working collaboratively with the Product Support and QA teams.
• Provide technical assistance and support.
• Assemble and disassemble products to answer questions.
• Read technical manuals, confer with users, and conduct diagnostics to investigate and resolve problems.
• Provide options and alternatives for representatives and customers.
• Catalog and report product issues. Maintain detailed product information in software tools including SAP and a knowledge base.
• Identify and report on technical training deficiencies.
• Work with Product Management to resolve issues.
• Write and update product attributes for website updates as directed. Contact vendors as required to obtain technical support and product information.

• High school diploma or equivalent.

• At least 1 year of experience providing technical support/service to internal and external customers, including meeting quality standards for services and evaluating customer satisfaction.
• Experience communicating technical information to non‑technical audiences.
• Position may require travel up to 10% of the time for business purposes (within state and out of state).

$17.75 - $25.75 hourly

Our benefit package includes health insurance, life and disability insurance, 401(k) contributions, paid time off, Employee Assistance Program, Employee Resource Groups, and Employee Service Corp for eligible employees.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.