Customer Identity Platform Engineer

Responsibilities

• Collaborate with the Technical Anchor to design, engineer, develop, deploy, and support new Azure AD B2C software and platform features that adhere to Ford security, architecture, and IAM standards.
• Support delivery of tactical and strategic IAM solutions, including analysis, design, and implementation to improve security posture.
• Contribute to the development and implementation of IAM strategies and roadmap.
• Develop and maintain metric dashboards and monitoring/alerting systems.
• Provide day-to-day operations of requests, incidents, and problems.
• Create and maintain technical documentation for team and integrating applications (e.g., architecture diagrams, API documentation, coding standards, operational processes, procedures, configurations, application onboarding tips, etc.).
• Use modern software development Agile methodologies to deliver high-quality software on time and on budget.
• Use modern software delivery pipelines to automate the deployment and testing of software and platform features.
• Maintain and update Ford custom policies using the Identity Experience Framework.
• Maintain and update UI (visual presentation of user journeys) in accordance with the Ford UI Design Team provided specifications.
• Write clean, efficient, and maintainable code in C#, .NET Core, or other relevant languages that can integrate with Azure Graph APIs.

• Bachelor's Degree (or a combination of education and relevant employment)
• 3 to 5 years of experience with:
  • Demonstrated understanding and the application/implementation of IAM principles, multi-factor authentication, and conditional access.
  • Working collaboratively to identify and solve problems with a globally dispersed and diverse team.
  • Designing, engineering, developing, deploying, and supporting features for a large, complex enterprise organization.
  • Demonstrated strong problem‑solving skills.
  • Demonstrated ability to explain complex technical concepts to a variety of audiences (e.g., team members, business partners, senior management).
  • Demonstrated strong verbal, interpersonal, and written skills with the ability to work directly with business owners and application teams for gathering information and troubleshooting.
  • Demonstrated ability to work under pressure, meet strict deadlines, challenge the status quo, and manage ambiguity.
• 1 to 2 years of experience with:
  • Dedication to delivering a secure, always‑on customer identity platform.
  • Demonstrated understanding of Azure AD B2C.
  • Understanding of Application Insights, Log Analytics, Azure App Services, Azure API Management.
  • Demonstrated experience with Dev Enablement Tools (e.g., Jira, Git Hub, Postman, etc.).
  • Demonstrated experience with Power Shell.
  • Ability to support 24/7 coverage (rotational on‑call support).