Operations & Technology Senior Manager

Responsibilities

• Own the end-to-end outside counsel lifecycle: panel management, engagement intake, onboarding, performance evaluation, and offboarding.
• Maintain and enforce the Company’s Outside Counsel guidelines, manage billing, and drive cost rigor across external legal spend.
• Lead rate negotiations with outside counsel firms; drive convergence and panel optimization initiatives to consolidate work with preferred providers.
• Lead efforts that push automation, AI, and data-driven insights into how we deliver our work throughout the organization.
• Assist in developing and executing the technology strategy and product roadmap across the LGASRC functions.
• Evaluate, select, and implement new technologies and AI-powered tools to improve operational efficiency and scale service delivery.
• Manage external vendors and consultants to ensure effective partnerships and strong ROI.
• Manage the e-billing platform (configuration, workflows, timekeeper rate approvals, LEDES compliance, and reporting).
• Partner with cross-functional stakeholders to build annual outside counsel budget and forecasts on a regular cadence.
• Produce monthly and quarterly spend reports and executive dashboards for senior stakeholders.
• Identify and implement process improvements, automation, and data quality initiatives across the outside counsel program.
• Benchmark practices against industry peers and lead change management for new policies and tools.

• 5-7+ years of experience in legal operations, corporate technology operations, procurement, or a related business management function.
• Ability to negotiate with law firm partners, vendors, and influence senior internal stakeholders.
• Demonstrated experience managing legal spend at scale (multi-million dollar portfolio) and producing executive-level financial reporting.
• Demonstrated experience in vendor governance, including tech tool evaluation, SLA performance management, and ROI tracking.
• Working knowledge of e-billing process and (e.g., Legal Tracker) and billing standards.
• Strong analytical skills with proficiency in Excel and BI tools (Power BI, Tableau); comfortable working with large datasets.
• Practical understanding of AI tools, automation platforms, and process-mapping methodologies, with experience managing an automation backlog.
• Excellent written and verbal communication; able to translate financial and operational data into clear narratives.
• Demonstrated ability to manage complex, multi-stakeholder projects from inception to completion with minimal supervision.
• Ability to work harmoniously with teams across regions and time zones.