IT Service Desk Engineer

Job Title

IT Service Desk Engineer

Information Technology

Full-Time / Non-Union

$38-$43 per hour

Non-Exempt

Service Desk Manager, IT

Compensation rates vary based on job-related factors, including experience, job skills, education, and training.

The Los Angeles Dodgers Information Technology Department seeks a skilled IT Service Desk Engineer responsible for managing endpoint device procedures, security, process improvements, and coordination of service desk tools for the Los Angeles Dodgers and related Affiliates. Requiring years of IT endpoint management experience and proficiency with MDM/RMM tools.

• Managing Service Desk SaaS (Fresh Service, Absolute Computrace, Zoom)
• Develop and maintain advanced automation using Power Shell and Bash to handle provisioning, configuration management, patching, remediation, and reporting at enterprise scale
• Deploy and configure Windows, macOS and mobile devices using MDM
• Design, deploy, and maintain endpoint configurations, compliance policies, application deployments, and security baselines for Windows 11, macOS, and iOS devices
• Create and maintain MDM/RMM device policies
• Deploy operating system and third‑party software updates
• Enforce security policies such as encryption, anti‑virus and compliance
• Collaborate with Security, Infrastructure and App Dev teams regularly
• Collaborate closely with Dodgers Information Security and Compliance, Technology Operations teams, and business stakeholders to define endpoint standards, drive configuration and patch compliance across endpoint platforms, and support audits involving endpoint platforms and systems
• Partner with other business and technology teams across the organization to deliver effective solutions

This role will have no supervisory responsibilities.

• Bachelor’s degree in Computer Science, Computer Information Systems, or a related field, or equivalent combination of education and experience in a heavy customer focus position supporting more than 500 users

• 5+ years of IT Endpoint Management or System Administration experience

• Strong familiarity with managing devices at scale
• Knowledge of M365 administration, Intune/Entra/Exchange
• Knowledge of Windows Autopilot and Microsoft Entra
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Ability to create and maintain high-quality documentation and provide training
• Extensive experience working with different operating systems including Windows 10, Windows 11, macOS, iOS, Android and various hardware form factors, including desktops, laptops, tablets, and smartphones
• Experience implementing and managing using ITIL or similar framework

• Required to sit for long periods of time
• Lifting up to 30 lbs. on rare occasion

Los Angeles Dodgers LLC is an equal opportunity employer firmly committed to providing equal opportunity for all qualified applicants from every race, creed, background, and is also compliant with all applicable laws and regulations prohibiting discrimination. It considers all applicants without regard to national origin, race, color, religion, age, sex, sexual orientation, disability, military status, citizenship status, pregnancy or related medical conditions, marital status, ancestry-ethnicity or any other characteristic protected by applicable state or federal civil rights law.

The Immigration Reform and Control Act requires that LOS ANGELES DODGERS LLC obtain documentation from every individual who is employed, which verifies their identity and authorizes their right to work in the United States. LOS ANGELES DODGERS LLC is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.

If reasonable accommodation is needed, please contact