ALM Platform Engineer

Responsibilities

• Operate and support Jama Connect in an enterprise‑scale, including administration, troubleshooting, and user enablement via a ticket‑driven support model.
• Configure and maintain Jama Connect projects: item types, workflows, relationship rules, baselines, review/approval flows, permissions, and project templates.
• Respond to user requests and incidents (access provisioning, defects, performance/usage issues), providing clear guidance and driving issues to resolution with internal partners and vendors as needed.
• Deliver platform improvements, including new capabilities, process standardization, and usability enhancements that improve engineering outcomes.
• Build, maintain, and enhance integrations between Jama Connect and adjacent tool chains (e.g., issue tracking, test management, source control, CI/CD) using REST APIs and scripting/automation.
• Troubleshoot integration failures end‑to‑end (authentication, data mapping, event timing, API limits), implement fixes, and improve monitoring/operability to reduce recurring incidents.
• Plan and execute data migrations, cleanup, and standardization efforts (field normalization, duplicate reduction, hierarchy/relationship repair) to improve data quality and reporting reliability.
• Support data exchange activities using ReqIF (import/export), including migrations, supplier/customer interchange, and troubleshooting data/relationship fidelity.
• Develop reporting and information radiators that improve traceability transparency for program teams and leadership (coverage, status, gaps, risk/aging), with an emphasis on actionable insights.
• Contribute to governance: define and maintain standards, templates, best practices, and change‑management practices that scale across a large engineering organization.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent combination of education and experience).
• 3–5 years of experience administering, supporting, or engineering solutions around an ALM/requirements/test/issue platform.
• Hands‑on experience with at least one comparable tool such as Polarion, IBM DOORS/DOORS Next, Azure Dev Ops, or similar.
• 3–5 years’ experience importing/exporting requirements using ReqIF (or similar interchange formats) to support migrations and cross‑organization data exchange.
• 3–5 years’ experience with intermediate scripting experience (Python preferred) and comfort building automation to reduce manual effort and improve reliability.
• 3–5 years’ experience with working knowledge of REST APIs (authentication, endpoints, payloads, pagination) and the ability to use APIs to integrate systems and automate repeatable tasks.
• 3–5 years’ experience demonstrating the ability to troubleshoot integrations and production issues using logs, data analysis, and systematic root‑cause investigation.
• 3–5 years’ experience working in a ticket‑driven support model with strong written communication and customer focus.
• Ability to balance operational support with delivery of project‑based enhancements in a multi‑stakeholder environment.