Salesforce Business Analyst
Job in
Chesterfield, St. Louis city, Missouri, 63017, USA
Listed on 2026-07-13
Listing for:
SMX USA
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
Data Analyst, Business Systems/ Tech Analyst, IT Business Analyst
Job Description & How to Apply Below
Title: Salesforce Business Analyst
Location: Lansing, MI (Hybrid)
Projected Start Date: 08/03/2026
Duration: Through 09/30/2027
Location Requirement
Candidates must reside within 90 miles of Lansing, MI at the time of submission. This requirement is non-negotiable.
Required Qualifications
- 8+ years of experience as a Business Analyst.
- Hands-on experience supporting applications built on Salesforce.
- Experience with QA/Testing, including test planning, execution, and defect tracking.
Preferred Qualifications
- Experience working with State, Local, or Federal government agencies.
- Experience with Azure Dev Ops.
- Knowledge of FedRAMP and HIPAA compliance.
- Experience with NICE CXone or other contact center platforms.
- Strong background in business process reengineering and identifying technology solutions to improve business operations.
- Knowledge of industry-standard business process mapping methodologies, including legacy and emerging technologies.
- Understanding of relational databases and client-server architecture.
- Strong analytical, problem-solving, and organizational skills.
- Excellent verbal and written communication skills.
- Highly organized with strong attention to detail and the ability to manage competing priorities.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with data management, process improvement, and project management.
Key Responsibilities
- Review, analyze, evaluate, and prioritize business and user requirements.
- Triage user requests and support tickets by assigning priority and severity while communicating updates to stakeholders.
- Manage and prioritize CRM inbox communications.
- Draft and distribute communications regarding system updates, business process changes, timelines, and other CRM-related announcements.
- Analyze business processes and recommend technology solutions aligned with organizational goals.
- Prepare solution alternatives, risk assessments, and financial analyses (cost-benefit, ROI, buy vs. build).
- Gather and document business requirements, functional specifications, and technical specifications.
- Support reporting, business intelligence, and data warehouse enhancements.
- Assist in developing Requests for Proposals (RFPs).
- Support the deployment and administration of end-user reporting tools and platforms.
- Collaborate with IT and business teams to gather reporting and data warehousing requirements and recommend solutions.
- Document solutions and provide knowledge transfer to the Enterprise Reporting Team.
- Participate in business systems analysis and process improvement initiatives.
- Work under general supervision while supporting project managers and project teams.
- Attend assigned Behavioral Health CRM meetings and project discussions.
- Assist the QA/Testing team as needed based on project workload.
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