IT Technician

Overview

The objective of the IT Technician contract is to provide all personnel, supervision and other services necessary to perform IT technical services for systems involved. Actively participates in all exercises and contingency operations, including preparation for contingency action plans and continuity of operations plans. Use varied functions of multiple office automation software to produce a wide range of documents, formats, etc.

• Maintain existing systems and environments IAW disciplined engineering practices and sustain applications, databases and interfaces in compliance with applicable DHA.
• Support system sustainment activities to include maintaining existing legacy systems and environments and to sustain applications, databases and interfaces.
• Provide application services to support, maintain and operate systems or services.
• Create and test backups of data, provide data cleansing services, verify data integrity, implement access controls.
• Maintains system computer manuals containing start-up instructions, system loading, and restart and recovery procedures
• lnstall, support and maintain computer systems.
• Plan and respond to service outages.
• Diagnose software and hardware failures to resolution.
• lmplement and ensure security preventive measures are fully functioning.
• Monitor and enhance system performance.
• Utilize remedy tracking database for current, and historical, tracking of customer req uirements.
• Performs server maintenance and management to ensure security and appropriate levels of access.
• Manages information backup and recovery functions to ensure the integrity of information stored on network equipment.
• Manages information access and distribution through the use of Active Directory and other network management tools.
• Provide Help Desk Tier 1, Tier 2 and/or Tier 3 support for technical assistance, order processing, support of multiple software versions, training, warrant, and maintenance.

• Top Secret (Required)