ServiceNow Developer Sr Principal

Service Now Developer Sr Principal

Transform technology into opportunity as a Service Now Developer Sr Principal pe what's next for mission-critical government projects while shaping what's next for your engineering career. Meaningful work and personal impact as a Service Now Developer Sr Principal will be impactful to the mission of our customers. You will play a crucial role via the following:

• Architect and automate enterprise IT Asset Management (ITAM) and Configuration Management Database (CMDB) capabilities
• Design and configure Software Asset Management (SAM) and Hardware Asset Management (HAM) workflows, including license entitlements, software models, normalization, reclamation, and lifecycle management.
• Align platform architecture with the Common Service Data Model (CSDM). Maintain CMDB health by configuring Data Certification, Discovery, Reconciliation, and Health Assessments.
• Architect customized scripts, Script Includes, Business Rules, Flow Designer, and Service Portal widgets to support ITAM operational requirements
• Design and build integrations between Service Now and external data sources (e.g., SCCM, Jamf, Intune, Active Directory, Coupa) using Integration Hub, REST/SOAP APIs, and MID Server configurations
• Establish robust data governance policies for hardware and software assets, ensuring audit-readiness and adherence to industry licensing models
• Design, configure, and customize Service Now applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer to meet specific business needs
• Lead or support the implementation and optimization of core SPM modules, including Demand Management, Project Portfolio Management (PPM), Resource Management, and Financial Planning
• Work closely with stakeholders, product owners, and cross-functional teams to gather requirements and translate them into technical specifications
• Create and maintain detailed technical and functional documentation and support platform upgrade activities, including testing and reconfiguration.
• Contribute to IT-related technical processes reviews, postmortems, and continual process improvement
• Create estimations on effort required to produce Service Now functionality
• Provide technical guidance, perform code reviews, create architectural documentation, and mentor junior developers to ensure adherence to best practices
• Maintain current Service Now and industry certifications, while obtaining additional certifications

What you'll need to succeed bring your engineering expertise along with a drive for innovation to GDIT. The Service Now Developer Sr Principal must have:

• Expert proficiency in Service Now CMDB and ITAM, including SAM and HAM
• Expertise in designing, implementing, and optimizing SAM, HAM, and CSDM structures to ensure compliance, accurate lifecycle tracking, and cost optimization
• Demonstrated experience with full-cycle SAM and/or HAM implementations
• Deep understanding of software licensing metrics and physical hardware asset life cycles from procurement to disposal
• Experience in Service Now platform architecture, Flow Designer, and Integration Hub
• Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services
• Experience with Service Now Discovery, Service Mapping, and Performance Analytic
• Experience with other Service Now modules like ITSM or ITOM
• Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Ability to produce level of estimates and basic deployment plans for Service Now functionality
• Strong organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Excellent communication skills for collaborating with both technical and non-technical stakeholders
• Strong analytical, problem-solving, and debugging skills
• Ability to coach, guide, and mentor junior developers

Certification(s):

Required:

Service Now Certified Systems Administrator

Security Clearance Level: Must possess and maintain a Secret or higher clearance US Citizenship Required

Location:

Remote