Product Manager, On Demand Services

Job Description

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Client Services provides a world-class service experience to Visa’s clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization.

The OnDemand Services product organization within Client Services is dedicated to making client interactions with Visa straightforward, intuitive and rewarding through the design, development, and delivery of enhanced experiences. As a member of the Onboarding team within OnDemand Services, you will play a pivotal role in driving process automation and digitization of solutions supporting the Licensing, Implementation and Testing functions.

Your primary responsibility will be to lead the solution enhancement process from inception to deployment. Success in this role requires the ability to cultivate internal client relationships, manage multiple projects concurrently, and influence stakeholders to ensure enhancements are completed on time and within budget. This includes integrating legacy functionality into a modern technology stack and creating a seamless user experience for clients and internal Visa users.

We are looking for a senior consultant who champions a customer-first digital native mindset and is passionate about developing web/digital service experiences from conceptual design to product requirements to development and client delivery.

• Work closely with Client Services teams, technology partners, product owners, and other stakeholders to define problems, develop business cases, select solutions, elaborate on requirements, and oversee development, testing, and deployment.
• Establish detailed business requirements and specifications for existing and new services and products. Create user stories and document product requirements. Develop well-formed features specifications and acceptance criteria
• Support strategy and technology investment roadmap development for Client Services.
• Work with UX/CX team to ensure requirements translate to mockups and meet interaction and design requirements for clients
• Coordinate project teams effectively with minimal supervision, ensuring timely completion of projects within the allocated budget.
• Manage post-release feature management measurement of adoption, performance, and the need for reiterations for release in collaboration with product marketing and client success team
• Analyze data to provide actionable product insights and define product capabilities, assessment of operational data required
• Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value to Client Services, focusing on reducing operational costs and maximizing return on investment
• Provide support to the various internal customer support teams to help streamline product rollout
• Develop concise product materials to document the product features to educate stakeholders (e.g., Product Guides, Integration Guides, Release Notes)
• Support strategy and technology investment roadmap development for Client Services.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Prior experience in a product, financial services or professional services role
• Proven ability to develop and execute a product roadmap
• Experience with agile-software development methodology, story and requirements definition
• Ability to build and sustain effective relationships with business, product, and technology partners. Comfortable in heavily matrixed organization
• Demonstrated problem-solving and analytical capabilities, ability to use hard data and metrics to back up assumptions and evaluate outcomes
• Excellent written,…