HPC Hardware Service Engineer, Irvine, CA, On-site, Irvine, CA

HPC Hardware Service Engineer – Irvine, CA (On‑site)

This role is designed as an on‑site position requiring daily work at an HPE partner/customer office near Irvine, CA. Responsibilities include diagnosing and repairing high‑performance computing (HPC) hardware, managing service tickets, and collaborating with on‑site and remote HPE teams.

• Report daily to and physically work at the customer’s site.
• Engage in technical problem solving across multiple technologies.
• Create and own service tickets via Salesforce, update and drive the case through to closure.
• Identify, analyze, diagnose, troubleshoot, and repair hardware issues with a focus on responsiveness and communication.
• Gather data, perform analysis, and expedite cases to higher‑level product support groups to ensure timely resolution of system or customer issues.
• Verify and implement detailed technical solutions to problems.
• Maintain an ongoing log documenting issues and resolutions for tracking and monthly discussion.
• Participate as part of a team and maintain a good relationship with team members and customers.
• Own and produce customer documentation.
• Occasional travel for training is required.
• Perform daily case management, troubleshooting, hardware repair, and part replacement across customer systems.

• Experience with Linux‑based OS, hardware troubleshooting and diagnostics.
• Self‑starter able to work independently and within a team environment.
• Strong problem‑solving and self‑management skills with attention to detail.
• Understanding of architectural dependencies of technologies.
• Ability to diagnose complex technical problems to their root cause in a multi‑technology environment.
• Effective verbal and written communication skills.
• Knowledge sharing and re‑use within practice or profession.
• Strong desire to learn and improve.

• 5+ years of professional experience and a Bachelor of Arts/Science or equivalent; or without a degree, three additional years of relevant experience (8+ total).
• Experience installing, troubleshooting and supporting enterprise‑level servers, storage, and networking equipment.
• Experience working in large‑scale data center environments and/or High Performance Computing (HPC).
• U.S. citizenship required; on‑site role in Irvine, CA.

HPE is an Equal Employment Opportunity/Veteran/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions are made on the basis of qualifications, merit, and business need.