Director, IT Operations

Responsibilities

• Own core IT infrastructure: servers, storage, virtualization, and cloud (Microsoft 365 / Azure and Google Workspace).
• Lead the endpoint fleet and device management across Windows and macOS.
• Direct networking across all sites — LAN/WAN/WLAN, firewalls, and segmentation.
• Own the service desk, procurement, and IT asset/inventory management across all sites.
• Mature IT operations disciplines — incident, problem, change management; monitoring and alerting; backup and restore; runbooks; and on-call.
• Operate IT general controls (access, change, operations) to ITGC standards.
• Manage infrastructure, networking, and endpoint vendors, licensing, and the operating budget.
• Lead a distributed team of site systems/network engineers and a service & procurement manager across MA, CA, and WV.

• 10+ years in IT with 5+ years leading IT operations and/or infrastructure teams, ideally across multiple sites.
• Demonstrated operational maturity across identity, endpoint, network, and cloud (Microsoft 365 / Azure), with strong ITSM/ITIL practices.
• Experience operating IT controls in a compliance-intensive environment, including producing audit evidence.
• A track record of building lean, metrics-driven operations with high service levels.
• Strong people leadership of distributed teams, plus vendor and budget management.
• Clear, credible communication and a hands-on, pragmatic style suited to a fast-paced hardware and manufacturing environment.