Senior Product Manager, Customer Health Platform

Responsibilities

• Own product strategy, roadmap, and end-to-end delivery across multiple scrum teams and an AI research team
• Define and evangelize the product vision
• Develop and maintain a comprehensive roadmap
• Identify and address key customer pain points
• Translate high-level business requirements into detailed product specifications
• Collaborate with engineering and UX teams to build scalable, intuitive, and high-impact solutions
• Lead cross-functional teams through the product development lifecycle
• Engage directly with customers, partners, and stakeholders to deeply understand pain points
• Drive prioritization and trade-offs across user experience, performance, and technical feasibility
• Leverage data-driven insights to iterate and improve product offerings
• Partner with sales, marketing, and enablement teams to ensure successful product launches and adoption
• Stay ahead of industry trends in AI, collaboration, automation, and enterprise service management
• Serve as the voice of the customer

• 5–10 years of experience, with 5+ years in product management at a software or SaaS company
• Bachelor's in CS or technical field; MBA or Master's a plus
• Deep technical fluency across search systems, information retrieval, large language models, and AI/ML infrastructure
• Experience managing AI model or vendor strategy
• A quality-first mindset
• Proven track record of delivering successful product experiences to customers at enterprise scale
• Strong cross-functional leadership
• Strategic thinking paired with disciplined execution
• Deep customer empathy
• Resilience in a fast-moving environment

• Bachelor's in Computer Science
• MBA
• Master's degree