Senior Network Systems Reliability Engineer

Responsibilities

• Manages support for network infrastructure (switches, routers, firewalls, wireless access points, network circuits) coordination of repairs/replacements.
• Manages licensing and renewals for network infrastructure software/services: maintain renewal calendar, track entitlements/support contracts, coordinate quotes/POs, and ensure timely renewals to avoid service interruption.
• Maintain accurate IT asset inventory for network infrastructure (hardware and software) including location, configuration/standard, warranty/support status, lifecycle stage, and disposal records.
• Serve as an asset data analyst: reconcile inventory and license data across tools/sources, perform periodic audits, and produce dashboards/metrics (e.g., compliance, refresh cycles, warranty exposure, utilization) to inform budgeting and lifecycle decisions.
• Lead vendor management activities for network infrastructure hardware/software: track support cases, RMAs/repairs and replacements, manage SLAs/support coverage, and support contract terms, true-ups, and renewal negotiations.
• Assist with network security and compliance activities (firmware/patch compliance, configuration standardization, vulnerability remediation support, log/monitoring coverage) in partnership with IT/security.
• Reduce technical debt by driving standard configurations, eliminating unsupported/end-of-life infrastructure, coordinating upgrades/refreshes, and improving runbooks/documentation to increase stability and maintainability.
• Minimize risk to the environment by following change management practices, assessing impact/rollback plans, validating monitoring/alerting coverage, and partnering on vulnerability remediation and resiliency improvements.
• Coordinate with procurement/finance on purchasing and renewals: gather requirements, obtain and compare vendor quotes, recommend options, submit/track POs, and maintain renewal and spend visibility.
• Track, prioritize, and resolve tickets within SLA; communicate status updates and maintain high customer satisfaction.

• Minimum of 5 + years of experience supporting network infrastructure and/or IT operations (e.g., NOC, network support, infrastructure support) including hardware/software lifecycle activities.
• Familiarity with Python, and SQL for data processing and dashboarding.
• Working knowledge of common network technologies and operations (switching/routing fundamentals, Wi Fi, VPN, DNS/DHCP concepts) and the ability to troubleshoot connectivity and infrastructure issues.
• Experience tracking and renewing software licenses/subscriptions and maintaining compliance/entitlement records.
• Strong analytical skills with experience using Excel (pivot tables/lookups), reporting, and data hygiene practices to maintain accurate asset/license records.
• Familiarity with ticketing systems (e.g., Service Now, Jira Service Management) and strong documentation habits.
• Strong customer service skills with the ability to communicate clearly with technical and non-technical users.
• Ability to manage multiple priorities, maintain a renewal calendar, and meet deadlines with attention to detail.
• Hands-on troubleshooting experience with network services and devices (e.g., switches, firewalls, wireless access points), including interpreting logs/alerts and validating changes.