Senior Technology Relationship Manager

Role Overview

• The Senior Technology Relationship Manager (STRM) is a strategic, partner-facing role responsible for owning and executing the day-to-day technology relationship with key B2B partners.
• This role works in close partnership with the Account Management team to ensure partner technology solutions are stable, compliant, scalable, and aligned to business objectives.
• The STRM serves as both a technology relationship lead and operational quarterback, bridging partners with internal technology, product, compliance, and delivery teams.
• Emphasizes governance, execution excellence, proactive communication, and the creation of repeatable processes that enable scale across the partner ecosystem.

• Strong background in B2B technology relationships, integrations, and platform‑based solutions
• Proven experience liaising between business, technical, compliance, and product teams
• Working knowledge of APIs, UAT environments, certificates, and platform lifecycle management
• Ability to manage complex partner ecosystems with multiple dependencies
• Excellent communication skills with both technical and non‑technical stakeholders
• Demonstrated ability to manage ambiguity and build new processes or functions
• Bachelor’s degree or equivalent relevant experience
• 8+ years of experience in technology relationship management, technical account management, or similar roles within the financial services, payments, or related industry
• Experience working with enterprise partners and regulated environments