SAP Enterprise Business Solutions Architect

For A Better You at iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, you’ll empower customers worldwide and make a truly global impact, transforming the online shopping experience through innovation and collaboration. Whether you work in a logistics center, technology hub, corporate office, or remotely, your role will exceed expectations, turning challenges into change.

iHerb’s Enterprise Architecture group is focused on improving our current and future technology platforms and product platform architectures. We are seeking an Enterprise Solutions Architect to support our Order‑to‑Cash and Supply Chain domains. The architect will collaborate across Finance, Operations, Technology, and Planning to design and modernize iHerb’s business applications, develop the Order‑to‑Cash modernization roadmap, and introduce product governance aligned with our enterprise strategy and business metrics.

• Collaborate with business leaders and stakeholders to understand organizational goals and translate them into technology strategies.
• Develop and maintain the enterprise application architecture roadmap, ensuring alignment with business needs and industry best practices.
• Lead end‑to‑end design and integration of comprehensive business solutions across ERP (SAP), SCM, Finance, and other enterprise applications.
• Ensure solutions are scalable, reliable, and meet performance requirements while addressing compliance and security standards.
• Oversee the evaluation, selection, and implementation of new technologies and tools to enhance business capabilities.
• Establish integration strategies and frameworks for seamless connectivity between ERP and other enterprise systems.
• Ensure data consistency and process harmonization across applications to support a unified business strategy.
• Serve as the primary point of contact on end‑to‑end business solutions between business and IT teams, facilitating collaboration and effective communication.
• Provide thought leadership and technical expertise to drive innovation and continuous improvement.
• Define and enforce architecture standards, best practices, and governance models for enterprise solutions.
• Conduct regular audits and reviews to ensure compliance with architectural principles and technology policies.
• Guide cross‑functional teams in solution design, development, and deployment efforts.
• Mentor junior architects and technical staff, fostering a culture of learning and innovation.
• Lead troubleshooting efforts for complex issues, ensuring minimal disruption to business operations.
• Develop proactive measures and contingency plans to mitigate risks associated with enterprise solutions.
• Ensure ROI (Return on Investment) is clearly defined and account for cross‑functional dependencies.
• Lead program steering committee meetings comprised of director, senior director, VP, and C‑suite stakeholders.
• Possess functional/domain experience and/or exposure to OMS, B2B, transportation management (TM), procurement (P2P), tax, currency, rebate/scanback, payment, WMS, demand forecasting/planning and similar.
• Collaborate with iHerb’s TMO (Transformation Management Office) to define enterprise architecture standards, system integration patterns, and adherence across all iHerb enterprise systems.

• BS or MS in Computer Science, Information Systems, or related field.
• Proven experience (8-10+ years) as an enterprise architect or similar role, with emphasis on designing and implementing Order‑to‑Cash solutions.
• Excellent communication skills, with the ability to effectively communicate with technical and non‑technical peers.
• Experience in business process frameworks, including process decomposition, data and functional flows, and architecture frameworks.
• Deep understanding of Order‑to‑Cash processes and ERP systems with demonstrated hands‑on experience.
• Demonstrated knowledge in data migration, governance, pipeline, and quality.
• Experience with designing best‑in‑class standards for integration patterns across systems to ensure seamless data and information flow.
• Experience with enterprise middleware (iPaaS) and integration patterns is required.
• Experience with leading ERP systems such as Oracle or SAP is required.
• Industry experience in eCommerce and consumer product goods is a plus.

The expected salary range for this role is $ – $ USD. The actual base pay offered will be determined by factors such as the candidate’s relevant experience, education, geographic location, and internal equity.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. iHerb provides equal employment opportunities and prohibits discrimination and harassment.