Should be open to getting a Public Trust certification
Client dedication to innovation, quality, and customer satisfaction has allowed us to become a well-recognized leader in providing digital services for our Government customers. We are seeking a highly experienced Service Now Solutions Architect & Technical Manager to lead enterprise-scale Service Now architecture, drive platform modernization, and provide hands‑on technical leadership for complex federal implementations. This role is ideal for a senior architect who thrives at the intersection of strategy and execution, partnering with government stakeholders, guiding development teams, and leveraging emerging technologies such as AI and automation to transform enterprise service delivery.
The successful candidate will bring deep Service Now platform expertise, proven experience leading multi-disciplinary teams, and a strong understanding of federal IT environments, while working on‑site five days a week in Baltimore, MD, in support of mission‑critical programs.
- Lead the Service Now Architecture development, enhancements, and implementations.
- Collaborate with customers and stakeholders in utilizing Service Now for managing enterprise services and enhancements using new technologies (i.e., AI and automation).
- Build roadmaps, provide recommendations, and lead the development and adoption of new technologies and services to enhance and fully leverage Service Now capabilities.
- Provide assistance to development teams as needed.
- Collaborate with Stakeholders and Clients to understand their business needs and translate them into technical solutions, ensuring alignment between Service Now capabilities and business requirements.
- Ensure technical deliverables are complete, consistent, high‑quality, on time, and deliver valued outcomes.
- Ensure adherence to Service Now best practices, including platform governance, security, and compliance.
- Collaborate with developers and system administrators to deliver scalable and reliable Service Now configurations and customizations.
- Lead efforts to optimize the performance and functionality of Service Now through monitoring, maintenance, and tuning.
- Provide technical leadership for complex Service Now implementations, including data migration, workflow automation, and portal development.
- Design and implement solutions following established Configuration Management policies and standards.
Education:
- Bachelor's degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline, or equivalent experience/combined education, with 12 years of professional experience; or
- 10 years of professional experience with a related Master's degree.
- 18+ years of experience may be accepted in lieu of a degree.
- 10+ years of experience as a Service Now Developer.
- 5+ years as a Service Now Solutions Architect.
- 5+ years leading Service Now development teams.
- Must be able to obtain and maintain a Public Trust.
- Service Now Certified Application Developer (CAD)
- Service Now Certified System Administrator (CSA)
- At least 2 Service Now Certified Implementation Specialist (CIS) certifications, showcasing deep expertise in multiple Service Now areas such as ITSM, ITOM (HAM and SAM), Discovery, Service Mapping, CSM, SPM, or APM
- Team members are also expected to uphold and maintain appropriate certifications for their practice expertise
- At least 5+ years of experience with technical discussions and reviews.
- 5+ years of experience with developing Service Now solutions across various platform applications, such as ITSM, ITOM (HAM and SAM), ITBM, CSM, Sec Ops, GRC, HR
- 5+ years of Industry experience (e.g. Financial Services, Healthcare, High Tech, Manufacturing, Retail, etc.)
- 5+ years of experience across numerous parts of the Service Now platform and experience with commonly integrated third‑party technologies
- 5+ years of technical leadership experience driving change/solutions.
- Experience with commonly integrated third‑party technologies
- Excellent…
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