Digital Ecommerce Manager

About this position

Who We Are:

Sunco is one of the largest and fastest-growing online lighting retailers in the U.S.—and we’re just getting started. Headquartered in sunny Valencia, CA, we’re powered by an amazing team of people who bring passion, purpose, and innovation to everything they do.

What We Do:

We light up the world—literally

Millions of customers have trusted Sunco for our energy-efficient LED lighting and our commitment to quality, value, and customer care. Whether it’s a home renovation or a large-scale commercial project, our mission is to deliver top-tier lighting solutions with unbeatable service and eco-conscious impact.

At Sunco, we don’t just sell lights—we help our customers see things in a whole new light.

• Manage day-to-day ecommerce website operations and related digital systems.
• Oversee website updates, checkout functionality, payment settings, tracking, apps, integrations, and platform configurations.
• Coordinate with developers, agencies, designers, and internal teams to implement enhancements and resolve issues.
• Monitor website performance, mobile responsiveness, customer-facing bugs, tracking issues, and site reliability.
• Ensure websites are user-friendly, mobile-optimized, visually consistent, and aligned with brand standards.
• Understand the impact of themes, apps, integrations, tracking, and platform changes on performance and customer experience.
• Lead ecommerce and website projects from planning through launch.
• Create project briefs, requirements, timelines, QA plans, testing procedures, launch plans, and post-launch reviews.
• Coordinate cross-functional teams and external partners.
• Translate business needs into functional and technical requirements.
• Manage priorities, risks, dependencies, budgets, approvals, and deliverables.
• Conduct testing before and after launches to ensure successful implementation.

• Apply UX/UI best practices to improve the online shopping experience.
• Identify and resolve friction points across navigation, product pages, forms, cart, checkout, mobile experience, page speed, and trust signals.
• Use analytics and behavior tools (GA4, Shopify Analytics, Hotjar, Microsoft Clarity, etc.) to identify improvement opportunities.
• Support A/B testing, landing page optimization, checkout improvements, and mobile enhancements.
• Recommend data-driven improvements that enhance usability, conversion, and customer satisfaction.

• Ensure all website updates align with brand guidelines, including colors, typography, imagery, layout, tone, and overall presentation.
• Review pages, banners, forms, popups, and assets before launch.
• Coordinate with creative and marketing teams to ensure accurate implementation.
• Identify visual inconsistencies and usability issues that may impact trust or conversions.
• Maintain consistent experiences across desktop and mobile devices.

• Serve as the business-side owner of ecommerce technology, website improvements, and integrations.
• Maintain working knowledge of ecommerce platforms (Shopify, Shopify Plus, Big Commerce, Magento, Woo Commerce, Salesforce Commerce Cloud, etc.).
• Understand HTML, CSS, JavaScript, APIs, tracking pixels, data feeds, apps, plugins, ERP, OMS, CRM, email/SMS, loyalty, review, search, subscription, and customer service integrations.
• Communicate effectively with developers and vendors, evaluate technical recommendations, and ensure solutions support business objectives.

• Explore practical uses of AI and LLM tools to improve productivity, documentation, research, QA, planning, reporting, troubleshooting, and process development.
• Identify opportunities to reduce repetitive work and improve communication and efficiency.
• Understand AI limitations and apply sound judgment when using AI-generated outputs.
• Maintain curiosity and willingness to experiment with emerging AI tools and workflows.
• Monitor conversion rate, traffic, revenue, checkout performance, customer behavior, and campaign effectiveness.
• Use tools such as GA4, Shopify Analytics, Looker Studio, Search Console, Hotjar, and Microsoft Clarity.
• Ens…