ICT Support & Data Automation Specialist

General

Description of assignment title: ICT Support Assistant

Assignment country: Lao People''s Democratic Republic

Duty stations: Vientiane

Work location: On UN premises

Expected start date: 07/19/2026

Duration: 12 months(with possibility of extension)
Long-term benefits and allowances

Sustainable Development Goal: 9. Industry, innovation andinfrastructure

Host entity: UNICEF

Modality: Onsite

Type: National

Volunteer category: Associate UCoS from Apr
2026

Work schedule: Full-time

Number of Assignments: 1

Details

Discover more

Job application workshops

Non-profit management training

UN job listings

Mission and objectives:

• UNICEF is mandated by the United Nations General Assembly toadvocate for the protection of children''s rights, to help meettheir basic needs and to expand their opportunities to reach theirfull potential. UNICEF''s mandate, mission and unique attributesprovide a strategic advantage in promoting and supportingtransformational change to achieve sustainable coverage er more than 45 years in Lao PDR, UNICEF Lao PDR UNICEF is oneof the longest-serving international organizations in the countryplays an important role in supporting the government, advocating for reform and leading coordination to scale-up results.

Context:

• UNICEF has been working in Lao PDR continuously since 1973, oneof the longest-serving international organizations in the country.
  
  We have been implementing one of UNICEF''s largest countryprogrammes worldwide, working tirelessly to promote the rights of children and women and to bring basic services - education, health,nutrition, protection, water, sanitation and hygiene - to those whoare most in need.
• In Lao People''s Democratic Republic (PDR), UNICEF is promoting the rights and wellbeing of every child. Together with our partners, we are focusing and putting extra efforts on reaching themost vulnerable and excluded children throughout the country.

Discover more

Remote job opportunities

NGO consulting services

Career development coaching

Task description:

• ICT Systems and Digital Solutions
• Perform specialized ICT application administration to ensuresystem functionality, usability, and effective user experience.
• Analyze business and functional requirements, conduct data analysis, and develop functional specifications for new systems,dashboards, and enhancements to existing applications.
• Design, develop, and maintain interactive dashboards and reports to support management decision-making using data from multiple sources.
• Support the development, customization, testing, debugging, and implementation of applications and systems, including automation ofoffice workflows using Microsoft 365 tools (SharePoint, Power Automate, Power Apps, Power BI, Excel).
• ICT Operations and Support
• Provide Help Desk support for ICT hardware and applications,including troubleshooting and resolving day-to-day ICT issues.
• Develop and maintain technical documentation, user manuals, and standard operating procedures.
• Assess user training needs and deliver training sessions on ICTsystems, dashboards, and digital workflows.
• Provide ICT support for conferences, meetings, and meeting roomtechnologies.
• ICT Projects and Reporting
• Assist in the planning and management of ICT projects relatedto digital transformation, data analytics, dashboard development,and system automation.
• Prepare periodic and ad hoc reports, including ICT performance metrics and ICT asset and inventory reports.
• Emergency and Coordination Support
• Support emergency preparedness and response activities by maintaining the UNICEF Lao PDR Emergency Collaboration Portal(SharePoint and Microsoft Teams), ensuring updated content andsecure access.
• Provide ICT support during emergency activations, includingrapid setup of communication tools, dashboards,…