Technical Writer – Commerce Cloud

Responsibilities

• Develop high-quality, accurate, and engaging content for both developer and admin/end-user audiences, including documentation, tutorials, guides, code samples, API references, and in-app assistance.
• Dig deep into complex technical subjects to gain a thorough understanding of the products, technologies, and tools within our Commerce Cloud platform.
• Work closely with developers, product managers, engineers, UX designers, and subject matter experts to gather information and ensure accuracy and completeness of content.
• Contribute to content strategy development and execution, ensuring alignment with the needs of both developer and admin audiences and the overall goals of the Commerce Cloud platform.
• Continuously improve the user experience by providing clear, concise instructions, organizing content effectively, and incorporating user feedback to enhance accessibility and usability.
• Regularly update and maintain existing documentation to reflect changes in the Commerce Cloud platform, keeping content up-to-date and relevant.
• Share knowledge, best practices, and ensure consistency across all content.

• Recent graduate (masters or bachelor's) within 12 months of graduation date with degree in technical writing, English, CS or related field
• Ability to write clean, concise, and approachable content for both technical and non-technical audiences
• Proven ability to conduct in-depth research and synthesize complex information into understandable content
• Proven experience and enthusiasm for utilizing AI-based tooling, specifically Cursor and Claude, to automate and enhance content creation, quality, and delivery for technical and admin audiences
• Understanding of software development concepts, programming languages, APIs, SDKs, and web technologies
• Familiarity with Markdown, XML, and DITA
• Experience with source control software
• Excellent problem-solving skills and meticulous attention to detail
• Ability to manage multiple deliverables within tight deadlines.

Demonstrates expertise in developing high-quality technical content, including documentation and tutorials, while effectively collaborating with cross-functional teams. Proficient in utilizing AI-based tools for content creation and maintaining up-to-date knowledge of software development concepts and technologies.