Product and Implementation Specialist- Fintech Services

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off.

Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

Salary Range: $60,

Position Summary

Reporting to the Client Success Manager Fin Tech Services, the Product Implementation Associate Fin Tech Services supports partner success, relationship management, operational coordination, and reporting across Midland States Banks Banking-as-a-Service (BaaS) and Fin Tech partner portfolio. This role assists with partner onboarding, ongoing partner support, issue tracking, meeting preparation, and internal coordination to help ensure fintech partners are successful while operating safely, compliantly, and in alignment with bank standards.

This highly collaborative role works closely with the Client Success Manager and internal teams including Product, Compliance, Risk, Information Security, Credit, Technology, and Operations to support partner communications, maintain partner documentation, track deliverables, gather reporting inputs, and help strengthen the overall Fin Tech Services operating model. The Client Success Associate serves as a key support resource for partner experience, internal follow-through, and scalable program execution.

Primary Accountabilities

• Provide support and promote Midland States Bank Core Vision and Value.
• Work alongside the Client Success Manager Fin Tech Services, Fin Tech Services team and internal partners in supporting relationships with existing and prospective fintech partners.
• Support day-to-day coordination with assigned fintech partners, including meeting follow-up, open item tracking, status updates, and internal routing of partner requests.
• Assist with fintech onboarding transitions by tracking deliverables, coordinating information requests, maintaining readiness checklists, and supporting cross-functional project meetings.
• Monitor partner requests, operational issues, escalations, and follow-up items to help ensure timely communication and resolution.
• Develop, maintain, and update partner trackers, reporting materials, pipeline records, due diligence logs, and partner health summaries.
• Partner with Compliance, Risk Management, Information Security, Credit, Technology, and Operations to support ongoing due diligence, monitoring, and change-management activities.
• Maintain accurate partner files, including onboarding status, key contacts, product scope, open deliverables, approvals, and readiness milestones.
• Conduct industry, market, and partner research to support pipeline reviews, partner analysis, and ongoing relationship management.
• Identify opportunities to improve partner experience, internal workflows, reporting consistency, and cross-functional collaboration.
• Assist with technical product ownership activities for Fin Tech Services platforms, integrations, workflows, and partner-facing capabilities.
• Assist with the collection, organization, and analysis of data used to support partner performance reviews, executive reporting, risk monitoring, transactional processing and operational decision-making.
• Support the enhancement of standardized partner playbooks, workflows, reporting templates, meeting materials, and communication tools.
• Collaborate with internal teams to coordinate partner-driven initiatives, testing cycles, releases, operational readiness activities, and post-launch support.
• Coordinate with Technology and data teams to troubleshoot system issues, investigate data exceptions, and communicate findings…