Network Analyst

Job no: 560782

Work type: Staff

Location: Dominguez Hills

Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)

$7,284 - $10,611 per month

Anticipated hiring range for this position is $8,534 - $9,237 Per Month.

Under the general supervision of the Sr. Director, Infrastructure Services, the incumbent supports the activities of the campus Network Control Center; establishes processes and procedures, and creates related documentation; plans, designs, and installs LAN/WAN/VOIP networks. The incumbent serves as the system administrator for Alcatel Lucent Switches, routers, Palo Alto Firewalls, wireless access points, Aruba wireless network systems, and Campus VOIP systems;

monitors network performance and prepares reports troubleshoots network performance as needed. Support includes responding to helpdesk tickets related to enabling/disabling switch ports, and troubleshooting general network wired/wireless problems. The incumbent develops technical and operational network security processes and procedures. Other duties include but are not limited to maintaining an inventory of network assets, up-to-date cut sheets, and staying current with network and data communication technology and trends.

• Supports IT Infrastructure, Perform day-to-day operations on the campus network
• Participate in the development and architecture of infrastructure cabling systems for the campus environment from the wiring closet to work area.
• Work on helpdesk tickets as assigned
• Maintain and analyze results from campus firewalls, intrusion detection systems, intrusion prevention systems, network mapping software, and other available enterprise tools.
• Apply patches to campus switches and firewalls.
• Provide timely and courteous resolution of problems associated with network services

• Equivalent to a bachelor's degree in a related field and four years of relevant experience.
• Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
• An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

• Expertise in overseeing a large and diverse university network.
• Operational knowledge of Cisco, Alcatel-Lucent hardware and software, Unix operating systems
• Hands-on experience with Juniper and Palo Alto network firewall, Aruba network wireless products, and Mitel network voice systems.
• General principles of local and wide area networks, network topologies, network troubleshooting, security, and management
• Analyze problems, provide appropriate recommendations, and adopt an effective course of action.
• Ability to analyze logs, and system events, and monitor security alerts.
• Complete projects in a timely manner by established deadlines, plan, organize, and handle tasks and projects concurrently
• Work effectively and cooperatively with others in both normal and pressure situations.
• Skilled technical troubleshooter, must be able to analyze and solve complex problems.
• Operational knowledge of and experience with fundamental and core network concepts ( e.g. TCP/IP, NTP, DNS, Ethernet, IP addressing, LAN vs WAN, Cloud computing, ARP, Subnetting, Default gateway, and the use of other protocols)
• Familiar with more advanced network concepts (e.g. LDAP, VPN, Network Firewalls, IDs, IPS, SIEM, Cloud network and security, ACL, and OSI Model.
• Ability to exercise excellent customer service and establish client relationships Writing clear, concise documentation

• Undergraduate degree in Computer Science or information technology related field; additional training appropriate to network services, such as CISCO, UNIX, and network management software certification and training.
• A minimum of 5 years of experience installing, supporting, and maintaining networking, wireless, firewall, routers, switches, and other networking devices; active certifications supporting CCNA Routing and switching, Cisco CCNA Security, Comp TIA Security+, Comp TIA Network+, and Comp TIA A+.
• Experience working in an academic environment Experience in project management experience Experience and proficiency with Alcatel Lucent devices Experience and proficiency with supporting VOiP systems
• Experience with every aspect of supporting Telecommunications Rooms ranging from fire-rated plywood to data racks and cabinets, to the equipment in the racks and cabinets
• Hands-on experience with CISCO/Alcatel Lucent products and network management software; successfully implemented and installed entire network architecture

• Satisfactory completion of a background check (including a…