Project Lead Implementation

Project Lead

The Project Lead is responsible for coordinating and executing customer implementations, new facility startups, and operational transitions across Wagner Logistics. This role serves as the central project coordinator, ensuring all implementation activities are planned, communicated, tracked, and completed on schedule. The Project Lead works cross-functionally with Operations, Solutions, IT, Engineering, Accounting, HR, Safety, Transportation, and Customer teams to facilitate successful project execution from contract signing through operational stabilization.

This position is responsible for maintaining project plans, managing implementation timelines, facilitating meetings, tracking action items, monitoring budgets, and ensuring operational readiness prior to go-live.

Project Management & Coordination (35%) Develop, maintain, and manage detailed implementation project plans and timelines. Coordinate all startup activities associated with new customer onboarding and facility launches. Track milestones, deliverables, risks, dependencies, and action items throughout the project lifecycle. Monitor project progress and proactively identify potential delays or obstacles. Escalate project risks and unresolved issues to the Manager – Implementation & Operational Enablement.

Ensure all implementation checklists and startup requirements are completed before go-live.

Cross-Functional Leadership (25%) Coordinate implementation efforts across Operations, IT, Solutions, Engineering, Accounting, HR, Safety, Transportation, and other support departments. Serve as the primary internal point of coordination during implementation projects. Facilitate communication between departments to ensure alignment on project objectives, timelines, and responsibilities. Hold stakeholders accountable for assigned deliverables and due dates. Maintain visibility of project status and communicate updates to leadership.

Customer Onboarding & Startup Support (15%) Participate in customer onboarding meetings and implementation calls. Document customer requirements, operational workflows, reporting needs, and service expectations. Assist in identifying potential scope gaps, operational risks, and startup challenges. Support the development and implementation of customer-specific Standard Operating Procedures (SOPs). Coordinate customer readiness activities leading up to go-live.

Operational Readiness & Stabilization (15%) Verify readiness of systems, facilities, staffing, training, reporting, and operational processes prior to launch. Coordinate startup activities during the first 30, 60, and 90 days of operation. Monitor implementation performance against established expectations and KPIs. Assist with issue resolution and process improvements during stabilization periods. Support operational handoff from implementation to ongoing operations teams.

Reporting, Documentation & Continuous Improvement (10%) Maintain implementation documentation, project files, meeting notes, and status reports. Develop project dashboards and KPI tracking tools. Monitor implementation budgets, hours, and approved project spending. Identify opportunities to improve implementation processes, tools, and standards. Support continuous improvement initiatives within the Implementation & Operational Enablement department. Support special projects and initiatives as assigned and approved by the Manager – Implementation & Operational Enablement.

Manage multiple implementation projects simultaneously. Schedule and facilitate project meetings. Create and maintain project status reports. Track implementation budgets and resource utilization. Coordinate startup activities for new customers and facilities. Ensure completion of all implementation documentation. Support customer onboarding and operational readiness activities. Drive accountability across cross-functional teams. Maintain implementation standards and best practices. Assist with departmental improvement initiatives and special projects as requested and approved by the Manager – Implementation & Operational Enablement.

Education Bachelor's degree in Business, Supply Chain, Logistics, Operations…