RO Duration Performance Specialist

• The RO Duration Performance Specialist is a high-impact analytical and strategic role focused on diagnosing the "how" and "why" behind vehicle repair timelines across Ford's dealer network.
• This role directly supports Ford’s Global/US RO Duration metric by translating complex vehicle downtime data into dealer-level action.
• By gathering data from diverse established sources (dashboards, files, and GCP) - you will work with analytics teams to transform their data and consolidate complex datasets into intuitive, high-impact business insights.
• Beyond just analysis, this role will drive the activation of RO duration initiatives by working directly with Field Operations and the Uptime Dealer Enablement team to translate data into dealer-level action.
• You will identify bottlenecks and proactively develop assignments that empower field teams to improve service efficiency.

• Bachelor’s degree in quantitative fields such as Economics, Statistics, or Business (Analytics or intelligence).
• 5+ years of experience with utilization of collaborative and operational tools including Smartsheet, Miro, PowerPoint, Navigating Dashboards, Excel (incl. Pivots, macros) etc.
• 5+ years of experience in a data-driven analyst role, with a proven track record of synthesizing data into intuitive business insights and strategic narratives
• 3+ years of experience with data analysis and analytical skills to develop actionable insights and the ability to synthesize into a cohesive story and make data-driven decisions.
• 3+ years of experience with service and partnership mindset, with the ability to collaborate across diverse technical and business teams to streamline workflows and support their success.
• 1+ years of experience in leading insights developments cycle (business preparation, intake, define/refine, build/test, launch)
• 1+ years of experience in PowerBI and Looker Studio. Experience navigating Google Cloud Platform (GCP) environments is highly preferred. Advanced Excel capabilities (pivot tables, modeling, complex formulas).
• 1+ years of experience with automotive repair processes, diagnostic tools, warranty processes, repair order workflows, and service bay operations

Demonstrates expertise in data analysis and synthesis to drive actionable insights within the automotive repair sector, leveraging advanced analytical tools and collaborative methodologies to enhance service efficiency and dealer performance.

• Data Analysis
• PowerBI
• Google Cloud Platform (GCP)
• Automotive Repair Processes
• Excel (Including Pivots, Macros)

• Data-Driven Analysis
• Strategic Narrative Development
• Actionable Insights Generation
• Complex Data Synthesis
• Advanced Excel Capabilities

• Collaborative Mindset
• Service Orientation
• Communication Skills

• Repair Order Workflows
• Service Bay Operations
• Warranty Processes
• Field Operations
• Uptime Dealer Enablement

• Smartsheet
• Miro
• Power Point
• Looker Studio
• Dashboards