Business Systems Analyst

• Platform Administration & Governance
• Enforce software development lifecycle (SDLC) disciplines for all platform changes, including intake triage, UAT coordination, and production release management via Service Now and Azure Dev Ops
• Maintain platform runbooks, SOPs, governance policies, and configuration documentation; keep documentation current following every production change
• Conduct periodic platform health reviews covering performance, license utilization, storage, and configuration drift; produce reports for CoE leadership
• Automation & Workflow Operations
• Support the Citizen Developer program by onboarding Builder and Publisher tier users, conducting workflow design reviews, and enforcing governance policies prior to production promotion
• Triage automation failures and platform incidents; perform root cause analysis and document resolutions in Service Now
• Assist business units in translating process requirements into automation designs; upscale complex builds to senior engineers
• Monitor workflow execution queues, exception logs, and Splunk dashboards for anomalies; respond to alerts within defined SLA windows
• Integration & Data Handling
• Maintain integration credentials, API keys, and secrets management
• Stakeholder Enablement
• Develop and deliver training materials, onboarding guides, and quick-reference documentation for platform end users
• Participate in intake calls and requirements discussions to assess feasibility, estimate effort, and route requests through the correct CoE intake channel (Service Now, ADO, or PMO)

• Bachelor’s degree
• 3+ years of experience in a business systems analyst, platform administrator, or IT operations role
• 1+ year working within an Agile/Scrum environment
• Experience in a regulated industry (financial services, healthcare, or equivalent) preferred
• Hands-on experience with one or more low-code/no-code platforms such as n8n, Automation Anywhere, Decisions, Formstack, Docu Sign, Tableau or equivalent
• Demonstrated experience administering SharePoint Online including permissions management, PnP Power Shell scripting, and library governance
• Working knowledge of REST APIs, webhooks, and JSON/XML data structures; ability to read and troubleshoot API payloads without developer support
• Basic SQL proficiency; able to write queries for log analysis, data validation, and audit reporting
• Understanding of SSO/identity concepts (Entra , SAML, OIDC) and RBAC design patterns
• Exposure to secrets management and credential governance practices (Delinea/Cyber Ark or equivalent) a plus

Demonstrates expertise in platform administration, governance, and automation within regulated industries, with a strong focus on SDLC disciplines and integration management. Proficient in low-code/no-code platforms and capable of translating business requirements into effective automation solutions.

• Platform Administration
• SDLC Disciplines
• Low-Code/No-Code Platforms
• REST APIs
• Agile/Scrum Experience

• Platform Governance
• UAT Coordination
• PnP Power Shell Scripting
• Basic SQL Proficiency
• API Payload Troubleshooting
• Workflow Design
• Automation Design
• Configuration Documentation
• Incident Triage
• Data Validation

• Training Development
• Stakeholder Communication
• Problem Solving

• Regulated Industry
• Financial Services
• Healthcare
• Governance Policies
• Identity Concepts
• RBAC Design Patterns

• Service Now
• Azure Dev Ops
• Splunk
• SharePoint Online
• Delinea/Cyber Ark
• N8n
• Automation Anywhere
• Decisions
• Formstack
• Docu Sign