Manager, Product UX Design – E-Commerce

• Lead and mentor a team of UX professionals, providing strategic guidance and supporting professional growth
• Use user research, usability testing, and data analytics to drive user-centered design solutions
• Formulate and execute UX strategy aligned with the Product Management roadmap
• Define UX principles, guidelines, and actionable strategic goals
• Lead creation and maintenance of scalable design systems across digital products
• Integrate design systems into development processes and enable AI capabilities
• Oversee user flows, wireframes, and prototypes while ensuring brand integrity and accessibility
• Collaborate with product management, development, and marketing teams on cohesive project execution
• Research industry trends and emerging technologies and share insights
• Communicate design concepts and strategies to stakeholders and executive leadership
• Recruit and retain UX talent and refine team processes and workflows
• Travel up to 15% for internal meetings, industry conferences, and on-site customer visits

• Many years of UX design experience, including several years in a strategic leadership role
• Experience leading and developing high-performing UX team members
• Ability to thrive in a fast-paced, high-volume environment and manage tight deadlines
• Strong strategic thinking, organization, proactivity, and assertiveness
• Ability to direct complex omnichannel solutions
• Expertise in user-centered design methodologies and innovative design practices
• Expertise in consumer journey design, digital content best practices, and performance analytics
• Proven experience developing and managing design systems with AI integration
• Proficiency in UX research and design techniques
• Mastery of design tools, especially Figma
• Exceptional communication, presentation, and interpersonal skills
• Ability to influence business, brand, and marketing strategy
• Passion for AI in customer-facing e-commerce UI and internal process efficiency
• Independent work ethic and ability to work cross-functionally
• Project management, creative briefing, stakeholder communication, and reporting skills
• Strong understanding of analytics and ability to implement findings
• Ability to lead cross-functional, global teams
• Innovative and inclusive mindset
• Preferred: familiarity with Salesforce Commerce Cloud, Shopify, or headless commerce architectures
• Preferred: knowledge of front-end web performance optimization and Core Web Vitals
• Preferred: WCAG 2.1/2.2 accessibility expertise
• Preferred: experience with multi-region, multi-currency, localized e-commerce journeys
• Preferred: experience connecting D2C/B2B digital journeys with physical retail/eTail touchpoints
• Preferred: hands-on experience with AI-driven personalization, algorithmic content delivery, or advanced A/B testing platforms

Demonstrates expertise in user-centered design methodologies, strategic UX leadership, and the development of scalable design systems integrated with AI capabilities. Proven ability to lead cross-functional teams, communicate effectively with stakeholders, and drive innovative design solutions in a fast-paced environment.

• UX Design Experience
• Strategic Leadership
• Design Systems Development
• User-Centered Design Methodologies
• Figma Proficiency

• User Research
• Usability Testing
• Data Analytics
• Consumer Journey Design
• Performance Analytics
• Omnichannel Solutions
• Design Tools
• AI Integration
• Accessibility Expertise
• Project Management

• Strategic Thinking
• Communication Skills
• Interpersonal Skills
• Proactivity
• Organization

• Digital Content Best Practices
• WCAG 2.1/2.2
• E-Commerce Journeys
• Multi-Region Commerce
• Headless Commerce Architectures

• Figma
• Salesforce Commerce Cloud
• Shopify
• AI-Driven Personalization
• A/B Testing Platforms