Engagement Manager, Managed Services (Networking

Engagement Manager, Managed Services - Networking

Engagement Manager role description.

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world‑class culture, generous benefits and by delivering cutting‑edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

As an Engagement Manager, you will play a paramount part in landing and delivering key technical and selling insights into the field of Managed Services. Specific responsibilities include:

• Exceptional understanding of large‑scale Managed Services deployments; including Structured Cabling, LAN/WLAN, Unified Communications, site refreshes, and new site buildouts.
• Proven track record of building technical and business relationships with senior executives and growing wallet share in large or highly strategic accounts.
• Experience driving scoping discussions for maximum customer impact and understanding.
• Experience in removing sales and technology blockers in a matrix organization.

You must have a deep understanding of the deployment process from both a technical and business perspective. Vast understanding of the WWT Services Portfolio and the ability to work across multiple services divisions at WWT to properly develop a Services Solution Quote. In developing a service quote, an Engagement Manager must be prepared to fully explain or present our pricing in a formal setting while highlighting the different value adds of WWT.

You will be working with WWT Account Managers, Consulting Systems Engineer, Solutions Architects, and specialized teams as required. You should:

• Understand and be able to estimate time, materials and travel required to support scaled deployments for wired and wireless solutions. These solutions may include route/switch, wireless, software‑defined, unified communications, end‑user compute, or any combination.
• Understand the underlying components that are prerequisites to supporting the customer’s business objectives and be able to estimate time, travel and materials to remediate the network to support the collaboration components and systems.
• Be able to estimate/confirm one‑time or recurring costs of collaboration/managed services and to consolidate those costs into customer proposals and presentations.

• Working with sales to qualify services opportunities
• Developing services configuration tools
• Working directly with WWT Deployment staff to validate task hours
• Presenting Services Proposals and evangelizing our services value add
• Power Point Creation
• Maintain Services knowledge and abilities through labs and project deployments
• Staying current with New Services Offerings
• Work with Marketing to develop and maintain Sales Collateral

• Minimum of 10 years of experience in sales/technical‑sales to enterprise level customers
• Success in managing technical resources in complex selling…