Professional Services Consultant

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

The Professional Services Consultant is a strategic, post-sales hybrid role responsible for guiding customers through the full deployment lifecycle and ensuring long-term technical account success with Idira Privileged Access Management (PAM) solutions. This position combines technical architecture and deployment with ongoing technical governance, adoption drive, and executive-level advisory services. Acting as a trusted advisor, you will take ownership of technical success criteria, guide customers for production-readiness, and maintain continuous technical oversight to drive account health, renewal expansion, and value realization.

• Plan, architect, and oversee customized Privileged Access Management programs tailored to client goals.
• Lead design and planning workshops to architect enterprise deployments around Cyber Ark PAM solutions.
• Assess customer needs to establish technical priorities, mitigate risk, and advise on optimal deployment paths.
• Maintain long-term, trusted advisor relationships with enterprise customer teams and C-level executive sponsors.
• Conduct technical health checks, architecture reviews, and performance assessments to ensure security best practices alignment.
• Participate in customer reviews to report on adoption, platform health, and value delivery metrics.
• Monitor platform utilization and provide actionable recommendations to drive usage expansion and reduce security risks.
• Serve as the primary technical contact for strategic accounts, managing critical escalations across internal teams.
• Act as the internal voice of the customer, gathering feedback to influence product roadmaps and operations.
• Partner with CSMs and AEs to identify account risks, drive renewals, and uncover expansion opportunities.
• Collaborate across Services, Support, Product, and R&D teams to resolve complex technical issues rapidly.
• Manage multiple concurrent enterprise customer engagements with exceptional organizational efficiency and attention to detail.

• 3+ years of hands‑on experience working with Idira (Cyber Ark) or equivalent enterprise PAM solutions.
• 5+ years of experience in enterprise software or security consulting.
• 2+ years of experience in a Technical Account Manager (TAM) or Technical Customer Success role.
• 3+ years of experience at a SaaS or cybersecurity vendor delivering professional or technical account services.
• Hands‑on experience using modern AI productivity tools (e.g., Gemini, ChatGPT) to enhance day‑to‑day execution.
• Broad knowledge across databases, networking, Active Directory/IDP systems, systems administration, and application security.
• Strong background in Identity & Access Management (IAM), network security, and enterprise risk management.
• Experience with major cloud platforms such as AWS, Azure, and GCP.
• Demonstrated ability to lead technical discussions, build executive rapport, and drive long‑term platform value.
• Strong analytical…