Senior Software Engineer – ServiceNow ITAM​/HAM​/SAM Developer

Responsibilities

• Analyze, design, test, develop, and maintain best-in-class software experiences
• Design, develop, and maintain Service Now ITAM solutions, including HAM and SAM
• Configure and support asset lifecycle processes covering procurement, deployment, inventory management, compliance, reclamation, and retirement
• Develop and maintain integrations between Service Now, CMDB, Discovery, procurement systems, warehouse solutions, and asset management platforms
• Build automated workflows and solutions to improve asset governance, compliance monitoring, certification, and remediation
• Collaborate with business stakeholders, governance teams, security partners, and technology organizations to implement enterprise asset management controls
• Support software license optimization, compliance audits, publisher true-ups, and remediation efforts
• Troubleshoot complex production issues, perform root cause analysis, and improve system reliability, scalability, and performance
• Support Service Now platform upgrades, releases, testing, deployment, and ongoing maintenance
• Lead technical design reviews, mentor team members, drive best practices, and contribute to modernization and continuous improvement
• Take responsibility for software artifacts and adhere to U.S. Bank standards
• Work within Agile software development lifecycle and Dev Ops principles

• Bachelor’s degree, or equivalent work experience
• Five to six years of relevant experience
• Service Now development experience with strong expertise in IT Asset Management (ITAM)
• Deep experience implementing and supporting Service Now Hardware Asset Management (HAM) and Software Asset Management (SAM)
• Strong proficiency with JavaScript, Glide API, Flow Designer, Integration Hub, Business Rules, Script Includes, and Client Scripts
• Experience with CMDB, Service Now Discovery, Asset Lifecycle Management, and Configuration Management processes
• Expertise developing and supporting REST APIs, SOAP services, and enterprise system integrations
• Strong understanding of Service Now platform architecture, security models, ACLs, update sets, application development, and platform governance
• Knowledge of asset governance, compliance controls, auditing requirements, operational support, and risk management best practices
• Experience working within Agile Scrum environments, including sprint planning, backlog refinement, story estimation, testing, deployment, and SDLC delivery
• Ability to design scalable Service Now solutions using platform configuration best practices while minimizing unnecessary customizations and maintaining long-term platform supportability
• Proven ability to contribute within highly collaborative teams, proactively support teammates, share knowledge, and drive successful delivery of team objectives
• Required Service Now Certified System Administrator (CSA)
• Required Service Now Certified Application Developer (CAD)
• Preferred Service Now Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
• Preferred Service Now Certified Implementation Specialist – Software Asset Management (CIS-SAM)
• Preferred Service Now Certified Implementation Specialist – IT Asset Management (CIS-ITAM)
• Ability to work from a U.S. Bank location three or more days per week
• Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies

Demonstrates expertise in Service Now IT Asset Management (ITAM), including Hardware Asset Management (HAM) and Software Asset Management (SAM), while effectively collaborating with stakeholders to enhance asset governance and compliance. Proficient in JavaScript and Service Now platform architecture, with a strong focus on developing scalable solutions and supporting integrations.

• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• Service Now Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
• Service Now Certified Implementation Specialist – Software Asset Management (CIS-SAM)
• Service Now Certified Implementation Specialist – IT Asset Management (CIS-ITAM)