Enterprise Integration Engineer - State

Why This Role Is Important to Us

As organizations continue to scale their digital transformation and enterprise service management capabilities, Atlassian and Service Now platforms play a critical role in enabling efficient IT operations, secure workflows, governance, compliance, and collaboration across teams.

We are seeking an experienced Atlassian & Service Now Engineer who will serve as a platform administrator, responsible for securing, maintaining, optimizing, and enhancing both ecosystems. This role is critical to ensuring platform reliability, automation of business processes, operational excellence, and delivery of high-quality services to internal stakeholders.

We are looking for a highly motivated and technically proficient professional with 7–10 years of experience administering and engineering enterprise-scale Atlassian (Jira, Confluence, Jira Service Management) and Service Now environments.

The ideal candidate should possess strong platform administration expertise, automation experience, integration capabilities, governance knowledge, and a customer-focused mindset. The candidate must be comfortable working with cross-functional teams, business stakeholders, security teams, and enterprise architects to deliver scalable and secure solutions.

Key attributes include:

• Hands-on expertise administering Atlassian and Service Now platforms.
• Strong understanding of ITSM, ITIL, workflow automation, and service management processes.
• Experience designing and implementing custom workflows, forms, dashboards, and reports.
• Knowledge of identity and access management, RBAC, SSO, and platform security controls.
• Ability to troubleshoot complex platform issues and manage environments with high availability requirements.
• Experience working in Agile and Dev Ops environments.
• Strong communication and stakeholder management skills.

• Jira Software
• Jira Service Management (JSM)
• Confluence
• Atlassian Marketplace applications
• Service Catalog
• Knowledge Management
• Manage system configurations, upgrades, patches, and platform releases.
• Ensure platform availability, performance, and capacity management.

• Design, build, and maintain workflows, forms, approvals, and automation rules.
• Develop and optimize Service Now Flow Designer, Workflow Editor, and Integration Hub solutions.
• Configure Jira workflows, schemes, screens, permissions, and automation capabilities.
• Automate operational processes to improve efficiency and user experience.

• Implement and maintain role-based access controls (RBAC).