Clinical Applications Analyst , Population Health & Tapestry

1.0 fte full time day - 08 hour r2659547 hybrid  tds population health technology & digital solutions palo alto, 1830 embarcadero, california

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day - 08 hour (united states of america)

"this application analyst position will learn and apply functional and systems expertise in value-based care to configure, test, and support solutions that increase quality, reduce medical expense, and improve the managed-member experience. The role will develop understanding of epic payer and population health modules including, but not limited to, tapestry, healthy planet, compass rose, and vbpm. In addition to epic skills, the application analyst will configure, deploy, and support non‑epic systems including but not limited to stanson, cotiviti, and other third‑party systems.

the clinical associate systems analyst ii supports core functions of the health system’s applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the general guidance of senior members of the team. The position will have a basic understanding of epic modules and health system operations.

stanford health care

• provide tier-2 support of application incidents reported through the help desk
• perform daily monitoring of applications in production use
• coordinate application support with other information technology teams including infrastructure, integration, reporting, and the help desk
• assist in the implementation of low complexity tools and workflows
• assist in the upgrade of applicable software or enhancements to existing workflows
• assist in any testing that is required as part of new implementations, enhancements or upgrades
• modify tables/master files, make additions and changes under the direction of senior team members
• implement changes using documented procedures that are compliant with department’s policies and procedures
• participate in team and cross-team meetings and maintain appropriate meeting records
• provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required
• take ownership of low complexity issues and act as a liaison between customer and other support staff to facilitate resolution

• bachelor's degree bachelor’s degree in information technology, computer science, business administration, management systems, electronics technology, computer engineering, health information management or a directly-related field from an accredited college or university. Must obtain epic certification in relevant module(s) within 6 months of employment date

• six (6) months of healthcare or technology related work experience required

• mid-level microsoft office skills
• ability to diagnose and resolve routine technology problems
• ability and desire to learn to resolve specialized and advanced technology problems
• ability to establish a set of tasks and activities associated with an intended outcome and timeline
• ability to take action consistent with available facts, constraints, and anticipated consequences
• ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
• ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
• ability to develop new skills and teach others
• ability to collaborate and build…