Lifecycle Manager

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions.

Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all.

WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams?

The License Fulfillment & Operational Lifecycle Specialist owns the end-to-end delivery of software entitlements, and vendor licensing. This operational role bridges technical validation with rapid order execution, ensuring complex enterprise hardware and software configurations are accurately provisioned within a strict SLA.

• Entitlement & License Delivery:
  
  Generate activation keys, provision software entitlements, issue delivery notifications, and upload license files directly to customer-preferred storage locations or portals.
• Technical Dependency Validation:
  
  Audit order configurations against data center architecture and software dependencies prior to fulfillment to proactively catch missing licenses, capacity gaps, or configuration errors.
• Backend Purchasing:
  
  Execute backend vendor purchasing alongside the sales team for software and licensing entitlements that you confirmed we're missed during the original procurement phase.
• OEM Portal Management:
  
  Drive daily operations within Tier-1 vendor portals—including Cisco (CCW/Smart Licensing), Net App, Palo Alto (CSP), Thales (Sentinel), Dell, and HPE—while demonstrating the adaptability to quickly learn and integrate new OEM platforms as vendor portfolios expand.
• SLA & Queue Management:
  
  Maintain rigorous ticket queue hygiene, driving high-volume throughput and fast resolution times to consistently beat the 1-business-day turnaround SLA.
• Stakeholder Communication:
  
  Act as the primary operational liaison for end-user IT teams and internal Program Directors, providing real-time delivery status, key delivery, and technical resolution updates.

• Vendor Portal Expertise:
  Direct, hands-on experience navigating vendor licensing platforms, with deep familiarity in Cisco Smart Licensing/CCW and Net App Support Site heavily preferred.
• Data Center Technical Knowledge:
  Practical understanding of data center hardware configurations, virtualized environments, and vendor software licensing dependencies.
• High-Speed Operations:
  Proven experience working inside ticketing systems (e.g., Service Now, Jira, Connect Wise) managing high-volume deployment queues under aggressive SLAs.
• Procurement
  
  Experience:
  
  Background in backend…