Slate System Analyst

Job no: 561871
Work type: Staff
Location: Channel Islands
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location)

• Configure and maintain Slate objects (forms, events, fields, rules, queries, reports, communications) to support admissions and enrollment workflows; manage basic user access and role updates in coordination with security standards.
• Coordinate integrations (e.g., People Soft, third-party services), monitor performance, and validate end-to-end data flows and scheduled jobs.

• Lead project teams to translate business requirements into solution designs, establish schedules, manage resources, and track progress to deliver milestones and goals.
• Develop project artifacts (requirements, use cases, test plans) and drive stakeholder consensus on priorities and scope; coordinate end-user training and documentation.

• Analyze functional needs, inputs/outputs, and operational functions; recommend configuration and vendor options; conduct process mapping to streamline workflows and standardize practices.
• Validate post-deployment outcomes against specifications; iterate using feedback and metrics.
• Facilitate structured change management (impact assessment, approvals, communications, training) for upgrades and configuration changes.

• Plan and execute system integration, regression, user acceptance testing (UAT), and quality assurance (QA) testing for upgrades/new functionality; manage issue logs through remediation and sign-off.
• Coordinate cutover and release activities following software development life cycle and quality practices.
• Monitor and improve data quality; perform audits, reconciliations, and cleanup; define data standards and dictionaries in partnership with stakeholders.
• Build and maintain operational reports, advanced queries, and dashboards for recruitment and admissions data to support stakeholders in decision making; run routine data integrity checks.

• Provide consultative support, troubleshooting, and targeted training; create user guides and quick-reference materials to increase effective system use.
• Provide consultative support and troubleshooting; create user guides and deliver targeted training sessions to increase effective use of Slate across campus units.
• Collaborate closely with Enrollment Management Marketing & Visitor Experience, Admissions & Recruitment, Registrar, Financial Aid, Student Affairs, Academic Affairs, and Information Technology Service to align CRM functionality with enrollment goals and compliance standards.
• Represent the office in CSU systemwide or vendor/user-group discussions as appropriate to share practices and gather insights.

• Equivalent to a bachelor’s degree in a related field and four years of relevant experience. An advanced degree in a related field may be substituted for the required education on a year-for-year basis.

• Additional experience demonstrating the required knowledge and abilities may be substituted for the required education on a year-for-year basis.

• Excellent project management skills, with the ability to manage multiple complex projects and ensure successful delivery within scope, budget, and timelines.
• Advanced analytical, organizational, and problem-solving skills; ability to translate functional needs into scalable technical solutions and manage competing priorities.
• Advanced communication and interpersonal skills to collaborate across admissions, enrollment management, and IT; ability to drive consensus among diverse stakeholders.

• Demonstrated expertise in leading and managing complex IT/business systems projects, including requirements, prioritization, testing, and release management.
• Strong proficiency in Slate CRM (or comparable CRM) configuration and administration, including security, workflows, forms, rules, queries, reporting, and communications.
• Experience administering or supporting Technolutions Slate (or comparable CRM) in higher education; familiarity with admissions/enrollment processes.
• Experience with People Soft (queries/integration touchpoints) and related enrollment technologies and data exchanges.
• Technical familiarity with…