Digital Success Partner, Supply Chain

1.0 FTE Full time Day - 08 Hour R2659644 Hybrid  TDS Bus-Finance Systems ERP Technology & Digital Solutions PALO ALTO, 1830 Embarcadero, California

Day - 08 Hour (United States of America)

The Digital Success Partner (DSP) serves as a business relationship manager and owns stakeholder relationships, problem definition, and communication for a primary domain within the IT Applications team, with backup coverage of a secondary domain. The DSP is a pivotal individual contributor role reporting into the director level and serving on behalf of Application team leadership as a highly visible connective layer between business/clinical stakeholders, the applications team, and all of Technology and Digital Services (TDS).

The DSPs work together as a team, together with assigned colleagues from nursing informatics, to engage in onsite collaboration on an ongoing basis with their assigned area(s) to provide two-way transparency — deeply understanding the problem space and imperative business outcomes facing the operational area(s) while proactively surfacing what has been delivered, what is in flight, and what is scheduled to be delivered by TDS.

This role assists the IT discovery and intake processes, as well as serving as a navigator for accessing IT functions and ensuring customer success in the digital space. This position is skilled at critical thinking, navigating conflict, and operates through peer-to-peer relationships, influence, and credibility rather than positional authority.

DSPs cover the major functions of the health system, including core clinical areas, plus Oncology, Transplant, Specialty Services, Imaging, Pathology and Clinical Labs, Patient Access/Flow, Revenue Cycle, Quality/Population Health, HR, Supply Chain, and Finance.

Stanford Health Care

• Owns stakeholder relationships in a primary domain; provides backup coverage in a secondary area or domain.
• Maintains a current understanding of clinical and operational needs within assigned domains, including workflow pain points, system concerns, and opportunities where technology or process change may improve operations in a centralized transparent location. Proactively identifies opportunities where technology can be brought to bear before it is surfaced as a request.
• Provides concise status communication for leaders and stakeholders, including current issues, decisions needed, risks, progress, and expected next steps.
  
  DSP solicits and represents business input into overall priority setting.
• Works fluently in Service Now— monitors ticket status directly and adds documentation or context where valuable. Interfaces directly with the manager assigned analyst, peer to peer. The analyst owns ticket execution and is accountable for keeping the DSP current when documentation does not tell the full story.
• Proactively communicates on behalf of all of TDS across tickets, projects and programs. This includes what has been delivered, what is in flight, what is expected in the next 3–6 months, while providing visibility into the longer-term roadmap shaped by business input and priorities. Partners with managers and directors across all areas of TDS to define what should be proactively communicated on roadmaps and in-flight work.
• Serves as a consistent liaison between operations, informatics, application teams, and TDS leadership to surface needs, clarify issues, and support timely resolution.
• Works collectively with other DSPs to recognize cross-organizational patterns, ensuring consistent messaging across domains while tailoring delivery to each stakeholder group.
• Works with respective Medical Informatics Directors and Nurse Informaticists, collaborates across those roles,…