Solution Architect – Supply Chain Product & Innovation

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption.

With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

Ottawa and Toronto, Canada
- Hybrid

Other locations
- Remote

About the role

The Solution Architect is a leader with extensive SME experience in complex technical supply chain management product knowledge, with an emphasis on High Tech and Semi-conductor industries, that will bridge product gaps and support a combined professional team of solution consultants who drive change in the product, and developers who integrate the change requirements into the product.

The Solution Architect will work in close collaboration with product management, product, deployment teams, and clients to refine the designed solutions to arrive at final deployable product before going to market. The result is that the customer will be able to fully integrate the product into their business operations model and Kinaxis. will experience an increase in the adoption of products and revenue.

All documentation and operational changes that the team produces will be tied to the product and will be used across the organization. The Professional Services team will be the largest consumer of what this team deploys to support clients in integrating the product into their supply chain management.

This is an existing job vacancy

What you will do

• Supporting concurrent product launches from Strategic Planning to Development/Execution and all stages of Early Innovation, Early Adoption and through to Growth.
• Engaging with customers on Early Innovator projects, capturing feedback on the product and ensuring feedback provided to the PM and Engineering teams.
• Accountable for solution design, with interaction from the Product Manager, including refining the process flows, creating users stories and test scripts, and defining the overall data flow for the program.
• Leading the team of consultants on the programs to ensure the product is meeting the business needs of the customer.
• Engage with multiple stakeholders to ensure PS and partners are ready to deploy the product through the life cycle. Providing input and feedback to Training and Enablement on both Sales and Deployment enablement.
• Own outcomes and customer expectations for Early Innovators during pre-launch phase.

What we are looking for

• Bachelor's degree industry related.
• 7-10 years of related experience in supply chain management software industry.
• At least 5 years of experience in High-Tech supply chain or a related…