Adoption Specialist

By applying to this position, you acknowledge that Solventum recently publicly announced its intention to divest its Health Information Systems Business. No decision has been made regarding the ultimate structure or timing of any potential transaction, and there can be no assurance that a separation will occur. Any transaction would be subject to customary approvals, including approval by Solventum's Board of Directors, regulatory requirements and other customary conditions.

This position supports the Health Information Systems Business. If a future transaction involving that business were to occur, the impact on this role would be determined as part of that process and would remain subject to applicable legal requirements, approvals and business decisions. Link:  Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare.

All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy:

Description:

Adoption Specialist Solventum is seeking a Clinician Solution Adoption Specialist for its Canadian Health Information Systems team. This role combines customer adoption, workflow optimization, training, change management, customer success, and solution optimization services for Solventum's Clinician Productivity Solutions portfolio, including Fluency Direct and related physician productivity solutions. The successful candidate will work closely with customers to drive adoption, improve clinician workflows, maximize solution utilization, and achieve measurable customer outcomes.

The Impact You'll Make in this Role As a Clinician Solution Adoption Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative healthcare organizations across Canada. Here, you will make an impact by:

Collaborating with Canadian customers and internal Solventum teams to support adoption, optimization, and customer success objectives.

Assessing current-state clinician workflows and validating future-state workflows that improve provider efficiency and documentation quality.

Developing and executing customer adoption plans, success metrics, and optimization strategies.

Delivering customer training, workflow assessments, readiness sessions, and post-go-live optimization reviews.

Monitoring utilization trends, identifying adoption barriers, and recommending best practices to improve outcomes.

Acting as a trusted advisor to clinicians, operational leaders, and IT stakeholders throughout the customer lifecycle.

Partnering with Product Management and Development teams to bring forward customer feedback and enhancement opportunities.

Contributing to the continuous improvement of adoption playbooks, training materials, customer success programs, and implementation methodologies.

Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

Bachelor's degree or higher from an accredited institution AND three (3) years of experience supporting healthcare technology, clinical applications, customer success, implementation, training, or workflow optimization.

ORHighschool/GED AND seven (7) years of experience supporting healthcare technology, clinical applications, customer success, implementation, training, or workflow  addition to the above requirements, the following are also required:

Two (2) years of customer-facing experience in healthcare consulting, adoption, training, or implementation.

Additional qualifications that could help you succeed even further in this role include:

Experience with speech recognition,…