Management Adjuster Team Lead I

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

The Team Lead I is responsible for managing complex and occasionally highly complex vendor relationships, assessing vendor training needs, and monitoring vendor performance. The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews.

• Oversees complex and occasionally highly complex claims involved in appraisal, arbitration, or mediation
• Oversees complex and occasionally highly complex specialized claims (e.g., business interruption, loss of income, E&O policies)
• Oversees complex and occasionally highly complex claims that include Public Adjuster involvement
• Documents a claim file with notes, evaluations, and decision-making process
• Summarizes documents and enters into claim system notes
• Advanced knowledge of all regional construction types and related repair methodologies
• Frequently conducts targeted file examining, including performing ride-alongs or sit-alongs
• Frequently conducts calibrations with vendors or staff
• Communicates verbally or in writing about claim processes/procedures with other employees, leaders, and teams

• 4 year Bachelors Degree (Preferred)

• 3 or more years of experience (Preferred)

• This job has supervisory duties.

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Claims Resolution, Conflict Management, Management Reporting, Relationship Building, Training Instruction

Compensation offered for this role is 0.00 - 0.00 annually and is based on experience and qualifications.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company.

Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

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