Insurance Operations Coordinator – Entertainment Practice

Responsibilities

• Ensure timely and accurate production/processing of complex documents/information, including follow‑up for quality assurance, maintenance, and reports
• Maintain a basic understanding of the core aspects of relevant insurance and related legislation (customer awareness) and strengthen established relationships
• Contribute to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives
• Provide support to team and comply with procedures
• Adhere to Company policies and performance standards

• Associate College Degree
• Minimum 2 – 3 years of administrative support or customer service background, preferably in commercial lines insurance
• Obtain Property & Casualty broker’s license within 1 year
• Proficient in Microsoft Office applications (e.g., Word, Excel, PowerPoint, Outlook)
• Familiarity with or ability to learn proprietary applications/databases (e.g., Mdoc & MART)
• Ability to handle multiple priorities in a fast‑paced team environment
• Deep attention to detail required
• Sturdy organizational/multi‑tasking skills, as well as excellent oral and written communication skills

Demonstrates proficiency in administrative support and customer service within the insurance sector, with a strong focus on quality assurance, organizational skills, and effective communication. Capable of managing multiple priorities while adhering to company policies and performance standards.

• Property & Casualty Broker's License

• Mdoc
• MART